Associate, IT Field Support in Beirut

il y a 1 mois


Beyrouth, Beyrouth, Liban Publicis Re:Sources Temps plein

Provide IT technical support to end users through remote and onsite means, involving first-level technical support of all IT matters, including desktop services, network infrastructure, and applications.

Key responsibilities include:

  • Installation, configuration, and maintenance of local infrastructure
  • Identifying, analyzing, troubleshooting, and resolving IT incidents and service requests within specified timeframes
  • Ensuring operational and change management processes are followed
  • Managing customer expectations through regular communication and updates
  • Escalating severe incidents to the Country IT manager or relevant regional functional lead

Additional duties include:

  • Providing customer induction and training as needed
  • Performing routine operational and administrative duties, such as ID provisioning and access control
  • Assisting with group initiatives and projects
  • Working closely with the Global Solution Centre and other functional IT teams

Key skills and competencies include:

  • Basic to intermediate knowledge of computer hardware fundamentals
  • Ability to repair and replace hardware components
  • Basic to intermediate understanding of various software packages and utilities
  • Good working knowledge of how to navigate systems and create reports
  • Strong attention to detail and ability to see tasks through to completion
  • Good communication skills (written and oral)
  • Independent, proactive, and resilient
  • Well-organized with the ability to work with competing priorities

Health and safety responsibilities include:

  • Undertaking all work in a safe manner and following company and workplace health and safety procedures
  • Identifying new hazards and advising the manager or workplace H&S representative/co-ordinator
  • Reporting incidents and accidents to the manager or workplace H&S representative/co-ordinator


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