Associate, IT Field Support in Beirut
il y a 1 mois
Provide IT technical support to end users through remote and onsite means, involving first-level technical support of all IT matters, including desktop services, network infrastructure, and applications.
Key responsibilities include:
- Installation, configuration, and maintenance of local infrastructure
- Identifying, analyzing, troubleshooting, and resolving IT incidents and service requests within specified timeframes
- Ensuring operational and change management processes are followed
- Managing customer expectations through regular communication and updates
- Escalating severe incidents to the Country IT manager or relevant regional functional lead
Additional duties include:
- Providing customer induction and training as needed
- Performing routine operational and administrative duties, such as ID provisioning and access control
- Assisting with group initiatives and projects
- Working closely with the Global Solution Centre and other functional IT teams
Key skills and competencies include:
- Basic to intermediate knowledge of computer hardware fundamentals
- Ability to repair and replace hardware components
- Basic to intermediate understanding of various software packages and utilities
- Good working knowledge of how to navigate systems and create reports
- Strong attention to detail and ability to see tasks through to completion
- Good communication skills (written and oral)
- Independent, proactive, and resilient
- Well-organized with the ability to work with competing priorities
Health and safety responsibilities include:
- Undertaking all work in a safe manner and following company and workplace health and safety procedures
- Identifying new hazards and advising the manager or workplace H&S representative/co-ordinator
- Reporting incidents and accidents to the manager or workplace H&S representative/co-ordinator
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