Customer Success
il y a 2 semaines
Big Kids est une agence ecommerce basée en France qui gère les sites et 2 sites spécialisés dans le cadeau personnalisé pour faire de belles surprises à ses amis.
Nous développons nos propres produits, mais sommes aussi revendeurs de marques existantes. Nous sommes une équipe de 12 personnes, partiellement en remote pour la plus part (tous en France actuellement). Nous recherchons quelqu'un pour gérer nos support client et être intégré à l'équipe.
Description du posteLa mission s'articule autour de 2 grands axes :
- Répondre aux demandes entrantes de nos clients via un outil de support client (Crisp). Le client peut nous contacter par Insragram, Mail, Whatsapp, Facebook... Tout arrive sur l'outil Crisp. Il faut aller traiter la demande selon un cahier des charges bien défini (remboursement, renvoi, excuse, remerciement...). I
- Remonter les informations à l'équipe via Slack afin de déceler d'éventuels bugs, ou soucis dans la logistique ou le marketing.
Les outils utilisés pour traiter le support client : Crisp, Shopify (pour les remboursements), Big Kids Logistique (outil de logistique interne permettant le suivi des commandes clients).
Les outils utilisés pour communiquer avec l'équipe : Slack, email.
- Parler un français correct
- Être rigoureux, bien organisés
- être disponible à minima de 09h à 17h.
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