Customer Success Lead
il y a 2 semaines
Your mission
Amberscript is seeking an experienced Customer Success Lead to manage daily operations and drive business development. The role combines commercial leadership with operational responsibility, ensuring efficiency, service quality, and sustainable growth through strong client relationships and market expansion.
What you will achieve
Grow existing accounts and secure new business opportunities.
Manage budgets, resources, and workflows to balance efficiency with revenue goals.
Maintain and strengthen client relationships to ensure satisfaction and long-term cooperation.
Develop and implement strategies to improve operational efficiency and support sales growth.
Ensure effective collaboration across teams in account management, media coordination, and sales.
Ensure services meet industry requirements.
Your profile
University degree in Business Administration, Management, Economics, Marketing, Finance, Supply Chain, Communications, or a related field.
At least 10 years' leadership experience in operations and/or sales, ideally in the media sector.
Proven record in business development and portfolio growth.
Strong leadership, communication, negotiation, and problem-solving skills.
Proficiency in business and project management tools, including CRM systems.
Fluency in English and Arabic; knowledge of additional languages is an asset.
This is a fully remote role, offering flexibility to work from anywhere while remaining closely connected with our international team.
About us
We are Amberscript Group, a dynamic scale up with the goal of making audio accessible by transforming it into text. Our innovative technology has already saved our customers countless hours of manual work and empowered thousands of people with auditory impairments (deaf and hard of hearing) to better understand audio and video content. We have joined forces with Abtipper, Transkripto and , and with our new resources and continued commitment to digital accessibility, we are excited to bring our mission to an even wider audience.
Equal Opportunities Employers:
We provide equal opportunities to all our employees and all qualified applicants for employment, without regard to their race, religion, colour, ancestry, marital status, sex, age, nationality and disability. Employees are treated in accordance with our policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices are administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.
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