Deposit Documentation Specialist
il y a 3 jours
Deposit Documentation Specialist
Location: Lebanon, TN
JOB SUMMARY:
The Deposit Documentation Specialist III is responsible for verifying the accuracy of account documents and system data for deposit accounts including demand/savings, time deposits, CDARs/ICS and the Customer Information File (CIF). This position reviews coding and account documents, as well as notes, tracks and clears exceptions on deposit accounts. The Deposit Documentation Specialist III reports to the Deposit Documentation Manager and provides excellent service and support to team members and customers while demonstrating the Company's values and supporting the mission.
JOB DUTIES AND RESPONSIBILITIES:
- Review deposit account documents, system data and the Customer Information File (CIF) for completeness and accuracy
- Maintain compliance with regulatory requirements and bank procedures related to deposit accounts
- Review coding and account documents. Note, track and clear exceptions on deposit accounts.
- Respond to branch inquiries via phone, email, service events, and/or ticketing, in a professional, knowledgeable, and timely manner
- Identify and assist with implementation of process improvements to enhance accuracy and efficiency of department processes
- Stay abreast of all procedures and processes related to deposit account types, trusts, titling of accounts, etc.
- Serve as a resource for branch team members regarding account titling, CIF assignments, and exception management
- Assist with special projects
- Cross train with members of Deposit Documentation to develop additional knowledge and skills
- Maintain professional and technical knowledge by attending educational workshops, and reviewing professional publications
- Attend training as requested
- Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
- Participate in outside community activities as required
- Perform other duties as assigned
- High school diploma or GED
- 5 years of experience in banking operations or new accounts preferred
- Experience with complex account types such as escrow, fiduciary, trusts, etc.
- Proficient with Microsoft Office and other standard software applications
- Experience with Windows based file management (Desktop, saving, moving of files)
- Knowledge of regulatory requirements and bank procedures related to deposit accounts (titling, trusts etc.)
- Ability to review basic legal documentation and apply to scenarios
- Strong presentation skills with ability to effectively conduct training, in large and small settings
- Ability to focus on high level of detail verification while performing repetitive tasks
- Ability to follow up and manage exception tracking
- Proficient with consumer and business deposit accounts
- Familiar with deposit software platforms
- Ability to apply knowledge regarding codes and relationships between codes when changes are required
- Excellent organization and communication skills as well as the ability to interact in a helpful and professional manner
- Critical thinking and analytical skills
- High standards for integrity, honesty, professionalism, and work ethic
- Commitment to service excellence
- Ability to work independently while demonstrating excellent follow through
- Demonstrate flexible and efficient time management and ability to prioritize workload and meet deadlines
- Ability and willingness to work with purpose and a strong sense of urgency
- Self-motivated, positive, and enthusiastic
- Self-starter with a strong desire to exceed expectations and capable of supporting a team
- Maintain confidentiality discretion
- Ability to interact with customers and employees in a friendly and professional manner
- Ability to effectively work in collaboration with others to achieve business objectives
- Willing to grow and be challenged
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