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Technical Team Coordinator
il y a 1 mois
Technical Team Coordinator role involves overseeing technical team activities, ensuring efficient installation, maintenance, and after-sales services, with a focus on customer satisfaction and continuous improvement.
Requirements:
- Fluent in Arabic, English, and French.
- Bachelor's degree in Engineering (Electrical, Mechanical, or equivalent).
- Proficiency in Microsoft Office.
- Strong data entry and reporting skills.
- Excellent administrative writing skills.
- Effective communication skills.
- Familiarity with email etiquette.
- Negotiation skills.
- Customer-centric mindset with a focus on understanding customer needs.
- Ability to inform and update others.
- Commitment to self-development and continuous learning.
- Strong attention to detail and professionalism.
- Demonstrated ability to work collaboratively in a team environment.
Responsibilities:
- Supervise technical team: Provide guidance and support to technical team members involved in installation, maintenance, and after-sales services, ensuring adherence to quality standards and timely completion of tasks.
- Project management: Manage new project installations, including coordinating commissioning activities and overseeing the handover process, maintaining effective communication with relevant stakeholders throughout the project lifecycle.
- Reporting and documentation: Handle technical team reports, including collating data, preparing comprehensive reports, and maintaining accurate records, presenting findings to management as required.
- Quotation preparation: Prepare quotations for new projects, considering client requirements and ensuring competitive pricing, collaborating with sales and finance teams to finalize quotations.
- Client communication and follow-up: Engage in regular communication with clients to address their queries, provide updates, and ensure customer satisfaction, handling phone calls related to after-sales service promptly and professionally.
- Maintenance contracts: Create and manage maintenance contracts with clients, ensuring clarity on service agreements, deliverables, and timelines, monitoring contract renewals and modifications.
- Complaint resolution: Handle clients' complaints promptly and effectively, investigating the issues, identifying root causes, and implementing corrective actions, striving to resolve problems to the satisfaction of the clients while maintaining a professional approach.
- Client satisfaction: Proactively work to ensure client satisfaction by providing professional service, promptly addressing concerns, and building strong client relationships.
