Technical Team Coordinator

il y a 2 semaines


Beyrouth, Beyrouth, Liban DHAS Temps plein

Technical Team Coordinator role involves overseeing technical team activities, ensuring efficient installation, maintenance, and after-sales services, with a focus on customer satisfaction and continuous improvement.

Requirements:

  • Fluent in Arabic, English, and French.
  • Bachelor's degree in Engineering (Electrical, Mechanical, or equivalent).
  • Proficiency in Microsoft Office.
  • Strong data entry and reporting skills.
  • Excellent administrative writing skills.
  • Effective communication skills.
  • Familiarity with email etiquette.
  • Negotiation skills.
  • Customer-centric mindset with a focus on understanding customer needs.
  • Ability to inform and update others.
  • Commitment to self-development and continuous learning.
  • Strong attention to detail and professionalism.
  • Demonstrated ability to work collaboratively in a team environment.

Responsibilities:

  • Supervise technical team: Provide guidance and support to technical team members involved in installation, maintenance, and after-sales services, ensuring adherence to quality standards and timely completion of tasks.
  • Project management: Manage new project installations, including coordinating commissioning activities and overseeing the handover process, maintaining effective communication with relevant stakeholders throughout the project lifecycle.
  • Reporting and documentation: Handle technical team reports, including collating data, preparing comprehensive reports, and maintaining accurate records, presenting findings to management as required.
  • Quotation preparation: Prepare quotations for new projects, considering client requirements and ensuring competitive pricing, collaborating with sales and finance teams to finalize quotations.
  • Client communication and follow-up: Engage in regular communication with clients to address their queries, provide updates, and ensure customer satisfaction, handling phone calls related to after-sales service promptly and professionally.
  • Maintenance contracts: Create and manage maintenance contracts with clients, ensuring clarity on service agreements, deliverables, and timelines, monitoring contract renewals and modifications.
  • Complaint resolution: Handle clients' complaints promptly and effectively, investigating the issues, identifying root causes, and implementing corrective actions, striving to resolve problems to the satisfaction of the clients while maintaining a professional approach.
  • Client satisfaction: Proactively work to ensure client satisfaction by providing professional service, promptly addressing concerns, and building strong client relationships.

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