Junior Operations Officer

Job Description: Junior Operations Officer – Lebanon (Remote)

Location: Remote – Lebanon

Employment Type: Full-time Employee

Department: Operations

About Azurreo

Azurreo is a leading global outsourcing partner specialized in the telecommunications industry. With over 15 years of experience and a portfolio of more than 250 successful projects across 25+ countries, we provide end-to-end support throughout the entire telecom lifecycle. From design and implementation to operations and maintenance, we empower our clients to excel. Join our international, remote-first team and immerse yourself in a fast-paced, collaborative culture where your contributions have a real impact.

The Opportunity: Your Role as a Junior Operations Officer

We are seeking a meticulous and proactive Junior Operations Officer to play a key role in supporting and coordinating our telecom operations across a global network of over 60 countries. You will be the vital link in ensuring the seamless management of mobile line operations, maintaining impeccable documentation, and facilitating issue resolution with international providers. This is a fantastic launchpad for an organized individual with 1-2 years of experience to build a rewarding career in operations within a dynamic, international setting.

Key Responsibilities: What You'll Do

• Operational Monitoring: Proactively monitor and manage the validity, registration, and contract status of mobile lines across various global operators.
• Issue Resolution: Coordinate directly with telecom operators worldwide to investigate, troubleshoot, and resolve service issues and customer incidents.
• Data Integrity: Accurately track, update, and maintain internal databases and systems with both administrative and technical information.
• Incident Management: Utilize our internal ticketing systems to log, track, and escalate incidents, ensuring strict adherence to SLAs.
• Reporting: Assist in the preparation of clear and concise operational reports and performance overviews for internal stakeholders.
• Coordination: Help coordinate cross-functional meetings, diligently document action points, and ensure follow-up on key deliverables.

Your Profile: What We're Looking For

Required Qualifications (Must-Haves):

• 1–2 years of professional experience in an operations, administrative support, telecom, or customer service role.
• Strong written and verbal communication skills in English is mandatory for global coordination.
• High proficiency in Microsoft Office Suite (especially Excel for data management and Word for documentation).
• Exceptional organizational, coordination, and time-management skills.
• Legal right to work in Lebanon and available for a full-time remote position.
• A responsible, accurate, and incredibly detail-oriented approach to all tasks.

Preferred Qualifications (Nice-to-Haves):

• Proficiency in Arabic is a significant advantage.
• Comfortable working autonomously in a remote setting and collaborating effectively with international team members across different departments.
• A natural problem-solver with a fast-learning aptitude and a continuous improvement mindset.

Why Join Azurreo?

• 100% Remote Work: Enjoy the flexibility of working from anywhere in Lebanon.
• International Environment: Become part of a diverse and collaborative global team.
• Real Impact & Growth: Take on genuine responsibility from the start with clear opportunities for professional development and career advancement.
• Structured Onboarding: Benefit from a clear training plan and supportive onboarding process to ensure your success.
• Supportive Culture: Work in a team-oriented environment that values collaboration and knowledge sharing.

If you are a proactive problem-solver looking to grow your operational career in a fast-paced, international environment—we would be delighted to hear from you.

Please submit your updated CV and a brief statement of interest through this platform. Selected candidates will be contacted to arrange a virtual interview.