Call Center Agent

Company Overview

At Neo Technologies, we are committed to developing cutting-edge fintech and digital investment solutions

that empower people to manage their finances with transparency and foresight. Our platforms revolutionize

the way individuals engage with their money, making financial planning both accessible and intuitive.

As a subsidiary of NBK Wealth, the investment arm of the National Bank of Kuwait, we leverage deep financial

expertise to deliver impactful solutions. With operations in Kuwait & Beirut, Neo Technologies is at the

forefront of shaping the future of finance globally.

Job Overview

We are looking for an experienced Call Center Agent who takes calls from customers answering questions or

addressing any concerns they may have. Their duties include handling many inbound and outbound calls to

and from customers, listening to customers' needs or issues and providing helpful solutions to their problems.

The successful candidate will grow and emerge as our company grows As a Call Center Agent, you will work

closely with the customer service team, operations, tech team, and other departments to resolve customer

issues, ensure customers have the information and assistance they need and maintain the company's positive

reputation.

We are looking for someone who is a quick learner, who can memorize scripts and adapt them when issues

arise during a call. If you possess excellent communication and interpersonal skills, as well as being

enthusiastic about helping consumers and driving their satisfaction, we want to hear from you

Requirements

Responsibilities

• Answer inbound calls from customers regarding banking services.

• Provide information about product features.

• Assist with online and mobile banking navigation.

• Handle customer complaints or issues (e.g., unauthorized transactions, card blocking, ATM errors).

• Communicate complex cases to senior agents or specialized departments.

• Ensure customer satisfaction and maintain the company's positive reputation.

Skills & Qualifications

• Bachelor's degree in business administration, banking & finance, or related fields is often preferred.

• Proficiency in English and Arabic Languages.

• 1-2 years of experience working in a call center or customer-support role.

• Strong active-listening and verbal-communication skills.

• Strong problem-solving skills.

• Ability to multitask and manage time effectively.

• Customer focus and adaptability to different personality types

• Ability to handle customer situations with patience and empathetic attitude.

Benefits

What we offer

• Growth & Learning

• Employee Coaching Programs focused on career growth and wellbeing

• Friendly work environment

• Hybrid work philosophy (in office & remote)

• Medical Insurance

• Bonus Scheme