Senior Data Analyst

Senior Data Analyst

Locations: London, UK | Riyadh, KSA | Beirut, Lebanon

About Clarity

Clarity is the leading AI-powered customer experience and voice-of-customer (VoC) platform for large enterprises in regulated industries.

We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry.

Responsibilities

• Develop and maintain dashboards and reports that deliver clear, actionable insights from semi-structured data, leveraging advanced AI tools to ensure relevance and value for customers.

• Manage the full lifecycle of customer data accounts, including running data pipelines, fulfilling custom requests, conducting health checks, and acting as the primary point of contact for clients.

• Design and implement AI-driven solutions that empower customers to analyze their data and generate insights across diverse business use cases.

• Own the end-to-end customer journey—from product demos and onboarding to data analysis, insights delivery, and ongoing customer success management.

• Engage directly with clients to present findings, conduct training sessions, gather requirements, troubleshoot issues, and plan solutions tailored to customer needs.

• Collaborate with Sales and Business teams to build impactful demos and trials by providing strong analysis and compelling demo storylines that address customer pain points.

• Work cross-functionally with Data Engineering, Data Science, Software Engineering, Product, Customer Success, and Sales teams to optimize workflows, innovate product features, and deliver data-driven strategies.

• Automate and streamline reporting processes using Python to increase efficiency, accuracy, and scalability.

Requirements

Must-Have Qualifications

• 3+ years experience in data analytics, AI, or related roles with a proven track record of delivering actionable insights and solutions.

• Basic Python skills for data manipulation and making LLM calls.

• Basic SQL skills for data manipulation and querying.

• Strong data visualization skills, with the ability to communicate complex findings in a clear, engaging way.

• Excellent presentation and storytelling abilities for client-facing and internal communication.

• Practical exposure to LLMs, including use cases in classification, analysis, RAG (retrieval-augmented generation), and prompt engineering.

• Experience with API integrations

• Proactive, problem-solving mindset, with ability to identify issues, take initiative, and drive solutions with a strategic yet action-oriented approach.
  

Nice-to-Have Qualifications

Passion for leveraging the AI stack daily, with curiosity for emerging technologies and rapid experimentation.

• Prior experience in customer's feedback, contact center or customer experience (CX) analytics.

• Demonstrated startup mindset, with the ability to stay resourceful, adapt quickly, and thrive in fast-paced environments with evolving priorities.

Why Join Clarity?

Shape the Future of AI: Be at the forefront of the agentic AI era, transforming the $275 billion customer experience market.

Impact & Ownership: Build a critical business function from an early stage and directly influence our GTM trajectory.

World-Class Team: Collaborate with a mission-driven team with experience building and scaling products at Meta, Uber, Revolut, and Bird.

Explosive Growth & Impact: Join a hypergrowth company with a proven product and strong traction (25% MoM growth). This is an opportunity to significantly impact our revenue and GTM strategy.

Competitive Package: Attractive compensation and meaningful equity.

Culture: We are guided by core values such as Get Sh*t Done, Excellence in everything, Win-Win Collaboration and Think Deeply.