Chief Commercial Officer

Our partners, a renowned midsize telecom company in Lebanon, are looking for a Chief Commercial Officer (CCO) Cluster - (Commercial & Customer Experience) to join their team.

This ideal candidate will be responsible for driving the commercial strategy, revenue growth, market positioning, and customer-centric transformation. The role will oversee sales & distribution, marketing & communications, customer operations, customer experience, and reporting, ensuring the delivery of sustainable business growth and superior customer satisfaction.

Responsibilities

Commercial Strategy & Business Growth

• Define and execute the commercial strategy across all market segments, aligned with company objectives and revenue targets.
• Lead sales & distribution initiatives, ensuring effective channel management, dealer engagement, and regional coverage.
• Identify new revenue streams, business opportunities, and partnerships to expand market presence.
• Develop pricing, product, and service strategies to maximize market competitiveness.

Marketing & Communications

• Oversee the marketing strategy and brand positioning, ensuring consistent corporate messaging and market differentiation.
• Drive integrated marketing campaigns, leveraging digital and traditional channels to enhance brand equity.
• Lead corporate communications, media relations, and public affairs, strengthening the company's visibility and reputation.

Customer Operations & Experience

• Manage end-to-end customer operations, including call centers, service delivery, and customer support functions.
• Oversee the design and implementation of customer experience (CX) programs, ensuring seamless journeys across all touchpoints.
• Establish and monitor CX performance metrics, KPIs, and reporting frameworks to continuously improve customer satisfaction and loyalty.
• Drive a customer-first culture across the organization, ensuring alignment between commercial initiatives and customer needs.

Leadership & Collaboration

• Build, lead, and mentor high-performing commercial and CX teams, fostering a culture of excellence, accountability, and innovation.
• Collaborate with the CTO, CFO, and other C-level executives to align commercial, technological, and financial strategies.
• Represent the company in external engagements, including partnership negotiations, industry forums, and regulatory discussions.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field (MBA preferred).
• Minimum 12–15 years of progressive experience in the telecom sector, with significant exposure to commercial leadership, sales, and customer experience.
• Proven track record in driving revenue growth, market expansion, and customer retention.
• Strong expertise in sales & distribution models, marketing strategies, and CX transformation.
• Experience managing large teams, cross-functional projects, and strategic partnerships.
• Excellent leadership, negotiation, and communication skills with the ability to influence at the executive level.
• Fluency in English and Arabic; French is an asset.

Location

• Beirut, Lebanon

Benefits

• Schooling | 30 Days Annual Leave | Insurance | Collective Agreement | 13 Months | Up to 2 Months Bonus

All your information will be kept confidential according to EEO guidelines.