Room Division Manager

Position Overview:

The Room Division Manager is a key member of the Executive Team at Grand Bloom and

holds overall responsibility for the seamless management of all front-of-house and

housekeeping operations. During the pre-opening phase, the Room Division Manager is

instrumental in developing operational strategies, recruiting and training the team,

coordinating with technical and design departments, and setting service standards that

align with the Grand Bloom brand.

This role demands an exceptional leader with operational foresight, attention to detail,

guest-centric thinking, and the ability to build and manage large teams across both service

and technical disciplines.

Core Responsibilities & Duties:

1. Operational Leadership:

Oversee all functions within the Rooms Division: Front Office, Housekeeping, Guest

Services, Concierge, Bell Desk, Public Areas, Laundry, and Uniform Room.

Ensure guest arrival, departure, and in-house experiences exceed expectations

through refined service delivery and proactive guest care.

Maintain high standards of cleanliness, presentation, and functionality across all

guest rooms and public areas.

Drive a culture of attention to detail, guest recognition, and personalized service

throughout the division.

2. Team Management & Service Culture:

Recruit, train, and develop a strong, motivated team in both Front Office and

Housekeeping departments.

Establish a service culture focused on guest satisfaction, teamwork, discipline, and

continuous improvement.

Create duty rosters, set departmental KPIs, and ensure proper delegation, followup, and performance evaluation.

3. Financial & Quality Control:

Develop and manage the divisions operational budgets, cost control systems, and

productivity benchmarks.

Monitor and control labor costs, room supplies, laundry usage, linen management,

and amenity consumption.

Implement audit systems to ensure adherence to SOPs, safety regulations, and

cleanliness protocols.

4. Guest Satisfaction & Complaint Resolution:

Lead daily briefings and room inspections; monitor guest feedback channels and

respond swiftly to issues.

Ensure all VIP and long-stay guests receive personalized attention and seamless

experiences.

Work closely with Guest Relations to anticipate and address guest preferences and

service recovery.

Reporting:

Reports directly to the General Manager.

Participate in Executive Committee meetings and strategic planning sessions.

Provides regular reports on guest satisfaction, occupancy trends, operational

challenges, and departmental performance.

Coordination:

With Engineering: Room readiness, maintenance programs, preventive

maintenance plans, air quality, and MEP issue resolution.

With Housekeeping: Daily room allocations, DND/cleaning status, linen room

control, deep cleaning schedules.

With Front Office & IT: PMS integration, guest history, digital check-in/check-out

functionality, and systems training.

With Finance: Budgeting, supplier payments, linen inventory, and lost-and-found

reporting.

With HR: Staffing plans, training calendar, labor compliance, grooming standards,

and onboarding programs.

With Security: Access control, lost item protocols, emergency procedures, and

guest safety.

Pre-Opening Detailed Responsibilities:

Participate in final design reviews of FOH & BOH layouts for Front Office, Back

Office, Uniform Room, and housekeeping areas.

Develop departmental SOPs, service scripts, and job descriptions for all roomsrelated roles.

Coordinate setup and testing of PMS, telephone systems, key card access, and inroom technologies.

Finalize room amenities, minibar products, linen standards, guest supplies, and

cleaning protocols.

Define guest journey maps from arrival to departure and ensure every touchpoint

reflects the Grand Bloom experience.

Conduct dry runs, mock check-ins, and live simulations with staff to ensure service

readiness.

Lead the recruitment and training of pre-opening staff and oversee all uniform

fittings and grooming sessions.

Implement room inspection checklists, cleaning sequences, lost & found

processes, and guest recovery protocols.

Establish storage, par stock levels, and vendor coordination for linen, cleaning

materials, guest supplies, and OS&E items.

Align with sales and marketing teams to support room readiness for press tours,

FAM trips, and VIP stays.

This position plays a central role in delivering Grand Blooms first and lasting impression

setting the tone for refined hospitality, personalized service, and operational excellence

from day one.