Area Operations Manager

Company Description At Gray Mackenzie Retail Lebanon (GMRL), we’ve been shaping the retail landscape since our inception in 1996. As a pioneer in the ownership and operation of supermarkets and hypermarkets, we’re driven by one core mission: to “Live Life Generously.” From the day we reintroduced Spinneys to Lebanon, we’ve continued to innovate and expand. Whether it’s being generous with quality through Spinneys, generous with quantity at Happy Discount Store, or generous with time at Grab’n Go, every division we operate focuses on enriching the lives of our customers. Our retail portfolio has grown, we expanded further in 2019 with Mackenzie Distribution, F&B, and Production, diversifying our reach and ensuring a seamless, top-quality shopping experience across Lebanon. In recent years, Monoprix and NokNok have joined the GMRL umbrella, bringing even more options to our customers. Our journey doesn’t stop there. With our eye on future growth, we are preparing to expand across the region.

Job Description
Job Overview Responsible for managing the overall operations of the stores and warehouses within the assigned area, ensuring smooth operations, achievement of KPIs and compliance with company standards. The role also drives process improvement, new ways of working, system enhancements, and operational efficiency. Role and Responsibilities
• Assists preparing the stores ahead of their launch, ensuring all required operational requirements are considered.
• Manages the warehouses and stores related to his/her area, ensuring smooth operations, proper utilization of resources, business continuity, and achievement of operational objectives.
• Oversees the operational field processes and their implementation, covering all required store checklists such as cash reconciliation, Freshies treatment, returns, replenishment, FEFO, expiry checking, receiving, damages, transfers, etc., while ensuring compliance with the required standards.
• Handles, coordinates, and finalizes the cycle counts and stock take operations in his/her area, ensuring proper implementation, investigation of variances, and reasonable results.
• Reviews and approves the schedules of the Pickers and Dispatchers set by the Warehouse Controller, ensuring manpower coverage is aligned with operational requirements and expected demand.
• Monitors and enhances the overall order cycle, starting with order processing and ending with delivery, in coordination with Fleet Management, ensuring the required service level, productivity, and operational efficiency are achieved.
• Coordinates with the Technical departments to standardize operational functions and tasks within the system, provides operational input for system customizations and enhancements, and identifies opportunities for automation.
• Ensures accurate reporting of activities based on KPIs to monitor performance, results, trends, and progress versus objectives, identifying gaps and taking the required corrective actions.
• Initiates recruitment of Warehouse Controllers, Assistant Warehouse Controllers, Pickers, and other required operational positions related to the warehouses of his/her area, supports the selection, onboarding, shadowing, and training of subordinates, and oversees the freelancer workforce and payroll cycle.
• Coordinates with the Accounting Department to solve sales order discrepancies, including open orders, cancelled orders, etc., ensuring proper follow-up and closure.
• Handles and resolves operational issues with other stakeholders, including Marketing, Demand Planning, Commercial, HR, Fleet, Technical, etc., related to his/her area, ensuring proper coordination and timely resolution.
• Oversees the consumables requirements for all stores related to his/her area, ensuring proper planning, availability, utilization, and replenishment.
• Assists the Head of Operations in setting, reviewing, and improving operational policies, procedures, SOPs, and standards, while proposing new processes and ways of working based on operational needs.
• Assists in procurement tasks when required and provides operational input for assets, equipment, consumables, and other operational requirements.
• Continuously reviews existing operational processes and identifies opportunities to simplify, standardize, automate, or improve them.
• Proposes and develops new operational processes and creative solutions in response to business growth, operational challenges, customer requirements, and changes in the operating model.
• Participates in pilot projects and trials for new processes, systems, equipment, and operational concepts, evaluates the results, and recommends improvements before wider implementation.
• Identifies best practices and successful operational solutions within the area and drives their standardization and implementation across other stores where applicable.
• Reviews future operational requirements related to manpower, storage capacity, equipment, systems, infrastructure, and other resources based on business growth and expected demand, while identifying opportunities to improve productivity and control operational costs.
• Performs other duties as assigned, including supporting new business initiatives and projects, identifying opportunities for innovation and continuous improvement, and providing recommendations to the Head of Operations regarding operational performance, risks, resources, and new ways of working. Qualifications Qualifications Requirements 8 to 12 years of experience in a similar role Bachelor’s Degree in Business Administration or any equivalent degree Additional Information