Store Manager

Company Description At Spinneys, we’ve been a part of Lebanon’s story since 1948, growing alongside the communities we serve. What started as a single store has evolved into something much more—an experience to enjoy where quality, innovation, and care for our customers come first. In 2019, we introduced Signature by Spinneys in Beirut Souks, elevating the retail experience to meet the needs of those seeking something truly special. Today, with 16 branches across Lebanon, we remain committed to offering our customers the very best. From the freshest groceries to a diverse range of premium imported products, we’re here to provide a shopping experience that sets us apart. But what truly drives us is our commitment to giving back. Through sustainable practices and community initiatives, we’ve made it our mission to have a positive impact on the communities we serve. At Spinneys, we believe in building a better future for everyone. As we continue to grow, our focus stays the same: to provide exceptional quality and innovative solutions, while always keeping our shoppers and community at the heart of everything we do.

Job Description
Sales & Inventory Management:
• Assist the Area Manager in achieving maximum sales and margin by controlling shrinkage and operating costs.
• Plan and monitor inventory management to ensure high productivity from store staff.
• Supervise final ordering decisions and inventory management during special events and festive seasons.
• Ensure availability of merchandise and services by maintaining contracts and inventories.
• Identify current and future customer requirements by establishing strong relationships with potential and actual customers and others with insight into service needs.
• Monitor and control shrinkage and disposal to minimize losses. Conduct occasional stock counts and develop action plans to manage stock losses via stock take and partial stock take.
• Report all available and pending overstocks and wrong inventory identified by the operations team to the concerned parties.
• Secure merchandise by implementing security systems and procedures.
• Ensure proper pricing and placement of merchandise, including ensuring SELs are correctly displayed and prices are accurately reflected at tills. Customer Satisfaction:
• Intervene in customer cases as needed to maintain customer satisfaction.
• Ensure that the store provides a safe and clean environment for customers and employees.
• Ensure all products are properly labeled with production and expiry dates, and follow up on expiry dates to ensure compliance with internal food safety standards.
• Apply internal food safety requirements based on local regulatory bodies and international standards, including Good Manufacturing Practices (GMP) and Good Hygienic Practices (GHP).
• Ensure necessary documents and records related to food safety are completed and filed.
• Report any food safety concerns to the superior and cooperate with internal and external food safety auditors to resolve issues and ensure improvements. Operational Excellence:
• Complete store operational requirements by scheduling and assigning employees, and following up on work results.
• Maintain operations by coordinating and enforcing program, operational, and personnel policies and procedures.
• Monitor store operations by studying advertising, sales promotions, and display plans; analyze operating and financial statements for profitability ratios.
• Conduct regular spot-checks on product merchandising to ensure adherence to guidelines.
• Ensure that all returnable items are prepared and stored according to procedure and that the store is ready for perpetual inventory counts.
• Execute daily spot checks to ensure nearly expired items are discarded and inventory is in proper condition. Team Management & Development:
• Maintain and develop the team by orienting and training employees, ensuring on-the-job training using checklists.
• Provide ongoing leadership and support to the team, resolving any staff issues and escalating unresolved issues to the superior.
• Manage shift schedules to include training, vacations, leaves, and backups.
• Recommend disciplinary action as needed in accordance with established policies and procedures.
• Organize and maintain a departmental communication system that encourages staff participation and ensures staff is informed of policy changes.
• Involve the team in service and activities to ensure continued engagement and motivation. Compliance & Safety:
• Ensure the store complies with all legal requirements and maintains a stable and reputable standing.
• Enforce health and safety procedures, ensuring that all staff wear proper safety equipment and follow safety protocols.
• Implement cleaning schedules and procedures, ensuring outstanding hygiene conditions are maintained in the warehouse and receiving area.
• Ensure proper storage, labeling, and use of food supplies to prevent spoilage and maintain cost control. Qualifications
• Between 5 and 8 years of experience in related field
• Bachelor’s degree in business administration or any related field Additional Information