Customer Support Specialist
il y a 3 jours
Do you thrive helping others and have a knack for solving problems? Are you passionate about technology and enjoy learning new things? If so, then we'd love to have you on our team
About Us:
At in2, we've been empowering sports businesses since 2019
Thanks to our team, hundreds of Leading Sports Businesses have unlocked their full potential and kept growing.
Such empowerment requires more than just facilitating operations and providing management tools; how do we achieve it?
Our current clients, located in over 17 countries, can't get enough of our tailored solutions through in2's user-friendly platform.
And since we're revolutionizing the sports industry, we decided to benefit everyone and keep expanding our services.
Join us in this challenging journey and become part of in2's innovative team
About the Role:
As a Customer Support Specialist, you'll be the first line of defense for our valued customers, ensuring they have a positive and successful experience with our SaaS platform. You'll be responsible for providing exceptional support through various channels, troubleshooting technical issues, and working collaboratively to resolve customer inquiries efficiently.
Responsibilities:
- Respond promptly and professionally to customer inquiries via email & chat, ensuring all communication is clear, courteous, and helpful.
- Troubleshoot technical issues and identify root causes to resolve customer problems effectively.
- Research customer concerns and provide accurate and knowledgeable answers, leveraging internal knowledge bases and resources.
- Foster positive customer relationships by building trust and demonstrating a genuine interest in their needs.
Qualifications:
- Minimum of 1 year of experience in a customer service or support role (or equivalent experience demonstrating exceptional customer focus).
- Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate solutions to diverse audiences.
- Strong problem-solving skills and the ability to think critically to identify and resolve customer issues independently.
- A proactive and detail-oriented approach, with a commitment to continuous learning and improvement.
- Proficiency in using computers and a variety of software applications.
- Excellent written and verbal communication skills in English.
Bonus Points:
- Experience with SaaS products or other software applications.
- A passion for technology and a willingness to learn new things.
- Ability to work effectively in a fast-paced and dynamic environment.
- Experience working collaboratively within a team environment.
Why Join in2?
- Be part of a fast-paced, innovative, and collaborative environment where your contributions make a real difference.
- 4 days working week, Unlimited holidays & many more
- Work with a passionate team dedicated to revolutionizing the sports management industry.
- Enjoy a competitive salary and benefits package, along with opportunities for professional growth and development.
If you're a passionate and dedicated individual who thrives on helping others, we encourage you to apply
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