Customer Support Coordinator

il y a 2 semaines


Beyrouth, Beyrouth, Liban AZURREO Temps plein 6 000 000 £LB - 12 000 000 £LB par an

Job Title: Customer Support Coordinator (Remote - Lebanon/Syria)

Type: Full-time

Location: Fully Remote (Lebanon and Syria based)

About Azurreo

Azurreo is a global outsourcing leader with 15+ years' expertise in telecommunications. We've delivered 250+ projects across 25+ countries, providing end-to-end solutions from strategic design to operations. Our fully remote, multicultural team drives innovation through agile service delivery.

Position Overview

We seek a technically proficient Customer Support Coordinator to serve as primary liaison for global telecom clients, ensuring rapid resolution of complex technical issues while enhancing customer satisfaction in a fully remote environment.

Tasks

Technical Support Delivery

  • Provide Tier 1 support via phone/email/chat for server/network/software issues
  • Troubleshoot DNS, SSL, FTP, and network protocol configurations
  • Guide customers through technical solutions and system installations

Incident Management

  • Document all interactions in CRM systems with technical accuracy
  • Escalate unresolved issues with comprehensive diagnostics
  • Maintain proactive customer communication during resolution cycles

Process Improvement

  • Contribute to knowledge base development and internal documentation
  • Identify service improvement opportunities through trend analysis
  • Participate in workflow optimization initiatives
Requirements

Essential Requirements

  • Bachelor's in IT, Telecom, or Computer Science
  • 2+ years technical support experience (telecom/IT infrastructure)
  • Technical proficiency:
  • Network protocols (DNS/SSL/FTP)
  • CRM platforms
  • Remote support tools
  • Fluent English (verbal/written)
  • Lebanon-based remote setup

Preferred Attributes

  • Certifications: CCNA, CompTIA Network+
  • Experience with telecom systems (VoIP, 5G, SD-WAN)
  • Arabic language proficiency
  • Flexibility for occasional off-hours support
Benefits
  • 100% Remote Work: Flexible arrangement within Lebanon
  • Stable Employment: Long-term contract
  • Career Development: Progression path to senior technical roles
  • Global Exposure: Collaboration with international teams
  • Paid Time Off: vacation days + public holidays
  • Technical Growth: Annual training budget

Ready to deliver exceptional telecom support from Lebanon? Apply today to join our global technical team.


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