Collector

Role Summary:

The incumbent is responsible for managing the collection of client dues and client follow-up.

Main Duties

Collect client payments

Reconcile daily cash receipt after end of day

Deliver needed documents (statement of accounts, credit notes, invoices, delivery notes) to clients and submit signed copies to Collection Coordinator

Report counter readings to Account Manager or Collection Coordinator

Assist customers with any issues regarding their accounts and coordinate with corresponding Account Manager

Report client issues to Collection Coordinator or Account Manager when needed

Report customer claims to Collection Coordinator or Account Manager, or place a direct complaint task when appropriate

Respond to ad-hoc requests in a timely manner

Qualifications

Lebanese or Technical Baccalaureate (BT)

Fluent in spoken and written Arabic, with basic foreign language knowledge

Technical knowledge, skills & abilities required

Familiar with functionality of PDAs

Soft skills required

Honest and trust-worthy

Attentive

Good customer service skills

Flexible and able to work to tight deadlines