DC Credit Representative

The Credit Representative will enter credit memos related to customer product returns or adjustments.

This is a full-time onsite position. Work schedule is Monday through Friday from 7:00 A.M. to 3:30 P.M.

The Lifeway Distribution Center in Lebanon, TN, is a place where you can bring your faith and work experience to join the most important mission in the world: making disciples of Jesus Christ. Whether you're a picker, packer, stocker, material handler, or working in assembly, if you're passionate about serving the church, we have a place for you. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, and more.

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I-Hybrid

• Enter adjustment orders or credit memos using ERP system, to resolve customer complaints, inquiries, and product returns. Investigate, analyze, and report process issues that are prompting customer returns. Process call-tag information as needed, and interface with customers when researching lost shipments. 
• Research and reconcile credit related issues such as: RTV reconciliation, special events credits, responding to internal inquiries regarding credit issues, and other required tasks, as assigned.
• File returns documents per departmental policy and audit customer returns to ensure inventory and customer accounts are properly adjusted.
• Perform other distribution work functions as workload dictates.  

• High School Diploma, or GED
• Associate or bachelor's degree in business or accounting, preferred
• 2 years experience in warehouse, shipping or logistics
• 1+ years of experience in customer service, accounts receivable, accounts payable, or working within a credit department. 
• Demonstrated ability in ethical decision making, critical thinking, and analytical thinking to evaluate credit issues, identify root causes, and ensure fair, accurate resolutions aligned with company policy. 
• Proficient in clear communication (written & verbal), active listening, and customer service to effectively collaborate with customers and internal teams, explain credit decisions, and resolve inquiries with professionalism. 
• Working knowledge of ERP systems, warehouse management systems, and transportation systems to process credit memos, track returns, research lost shipments, and maintain accurate records. 
• Proficient in Microsoft Office 365 tools (Word, PowerPoint) for documentation and reporting, with applied math and accounting skills to reconcile accounts, process adjustments, and verify financial accuracy. 
• Demonstrated ability in time management to prioritize competing credit requests, meet deadlines, and ensure prompt resolution of customer and operational needs. 

Other Requirements:

• This job operates in a distribution center setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.  This is a largely sedentary role; however, some physical labor may be required. Individuals may need to sit or stand as needed. This position may require walking primarily on a level concrete surface for periods of time as well as reaching above shoulder heights or below the waist or lifting throughout the workday. Proper lifting techniques are required as this position may occasionally lift up to 50 pounds.
• Ability to work overtime, as needed.
• Ability to read and write in the English language.