Aftermarket - Parts Sales Specialist
il y a 12 heures
Job Title: Parts Sales Specialist Manager Title: VP Business Development
FLSA Status: Exempt Department: 7805-Parts
Updated: 11/14/2025
Job Summary:
The Parts Sales Specialist makes outbound sales calls and takes inbound calls and completes parts orders, ensuring order shipment, appropriately handling RMA's and assisting other departments as needed.
Job Duties/Responsibilities:
- Makes proactive outbound parts sales calls.
- Monitors market conditions in relation to competitive products, pricing, and availability then uses this information to make informed decisions.
- Receives parts orders via phone, fax or email; processes the order through our ERP System, prints and takes to shipping area.
- Performs parts quotes, including by machine and follows up on customer calls/inquiries.
- Assists in the boxing and shipping of orders when back up is needed, orders trucks for shipments as needed.
- Works closely with vendors to retrieve parts information, including pricing, availability, part number, etc.
- Generates drop ships as needed, creates purchase order.
- Issues requisitions, examines returned parts for defects and exchanges defective parts or refunds money by sending to accounting.
- Prepares orders for billing, retrieves and processes credit card information.
- Assists with inventory.
- Performs other related duties as assigned.
- 3+ years of experience with agricultural equipment or agricultural parts sales – tillage tools preferred.
- Strong verbal and written communication skills, which is essential for working with customers, vendors and internal departments.
- Mechanical aptitude for identifying parts and components and their relationship.
- Computer skills for order entry, communication, and researching and sourcing parts are a must.
- Ability to multi-task and prioritize in a fast-paced work environment.
- High school diploma or equivalent.
- 2+ years of customer service experience
- Microsoft Word, Outlook and Excel experience is a plus.
- Must be able to lift a minimum of 50 lbs.
- Ability to talk and hear to enable effective communication.
- Occasionally required to stand, walk, reach with arms and hands, climb or balance and to stoop, kneel, crouch or crawl.
- Vision abilities required by this job to read and write.
Equal Opportunity Employer/Veterans/Disabled
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