Customer Service Representative
il y a 2 semaines
For the past 28 years, Sofi de France has been creating high-quality bakery solutions for food service providers, retailers, and professional bakers around the world.
Rooted in traditional French baking heritage, our products reflect centuries-old techniques, artisan craftsmanship, and a passion for taste and quality. We bring a touch of France to customers globally—while thoughtfully adapting to the unique cultures, preferences, and culinary traditions of each market we serve.
Our integrated network of bakeries and sales channels enables us to tailor recipes and services to local tastes and needs. By managing our entire value chain from carefully selecting wheat and flour to delivering directly through our Horeca partners and franchised outlets we ensure excellence at every step.
Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, delivering exceptional support, resolving inquiries, and ensuring a positive experience across all communication channels.
Additionally, you will be responsible for accurately and promptly entering customer invoices, ensuring all billing information is correct and in compliance with company policies and client agreements.
QualificationsProven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening abilities.
Excellent verbal and written communication skills.
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Ability to remain calm under pressure and handle challenging situations professionally.
Empathetic and patient with customers, ensuring a positive customer experience.
Proficient in using customer service software, CRM systems, and help desk tools.
Strong problem-solving skills and the ability to think critically and creatively.
Detail-oriented with a commitment to accuracy and quality.
Capable of adapting to new systems, tools, and processes quickly.
Demonstrated ability to meet and exceed customer satisfaction goals and service metrics.
Comfortable working both independently and as part of a team.
Knowledge of company products and services, with the ability to explain features and benefits clearly.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, chat, and social media platforms.
Resolve customer complaints efficiently by providing appropriate solutions and alternatives within established timeframes.
Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
Process orders, forms, applications, and customer requests accurately and in a timely manner.
Follow established communication procedures, guidelines, and company policies to ensure consistent service delivery.
Collaborate effectively with internal departments to ensure overall customer satisfaction.
Identify and assess customer needs to provide personalized and effective solutions that enhance satisfaction.
Handle product returns, exchanges, and refunds in accordance with company policies and procedures.
Accurately enter customer invoices into the system, ensuring data integrity and compliance with internal processes.
Verify and input invoice details promptly, cross-checking with order and delivery records to ensure accurate billing and to minimize errors or delays.
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