Customer Service Representative
il y a 3 jours
SUMMARY
We are seeking a detail-oriented and customer-focused Customer Service Representative to support our manufacturing operations. This role serves as the key point of contact for customers, managing orders, resolving issues, and ensuring a seamless experience from production to delivery. Ideal candidates will thrive in a fast-paced environment and bring strong communication and problem-solving skills.
ESSENTIAL FUNCTIONS
- Exceed customer expectations.
- Be the Voice of the Customer: VOC
- Responsible for Customer Contact; Correspond directly with customers, or through sales professionals, translate their needs into quantifiable expectations following standard procedures.
- Provide general information and respond to customer inquiries regarding order status.
- Complete request for quote; request for sample; tooling request and new item forms.
- Responsible for order entry for customer orders into Amtech.
- Produce complete and accurate shop orders and forward to appropriate internal customers.
- Print quotes and maintain customer files.
- Acknowledge all customer complaints immediately and begin the internal complaint process to include customer requested action.
- Enter desired change notices; complete necessary documentation following procedures; notify Customer Service Manager of resolution; return a copy of the change notice initialed and dated. File the original in customer file.
- Forward all new items onto Customer Service Manager for approval.
- Support sister companies and their customer service needs.
- Keep work area clean.
- Other duties as assigned.
REQUIREMENTS/QUALIFICATIONS
Education:
• High School Diploma or equivalent
Experience
• Experience in a similar high volume customer service role
• Experience with Windows operation systems
SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES
• Strong written and oral communication.
• Organization and attention to detail.
• Analytical and problem-solving skills.
• Time management.
• Systems analysis.
• Mathematical and deductive reasoning.
• Critical thinking.
• Active learning.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.
Physical Requirements:
• Reaching above shoulder heights, below the waist or lifting as required to handle the technology equipment or store materials during the workday.
• Must be able to lift as much as 40 pounds and carry items such as monitors, PC's and printers
Work Environment:
• Typical office environment
Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.
-
Service Representative
il y a 3 jours
New Lebanon, Ohio Fecon Temps plein 40 000 $US - 80 000 $US par anJob Title: Service Representative Manager Title VP of Dealer & Product Support FLSA Status: Exempt, Full-TimeFECON, LLC is a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park. FECON is known for having very high-quality products and a team culture – and we are growing We design, build,...
-
Call Center Representative
il y a 3 jours
New Lebanon, Ohio Bath Concepts Independent Dealers Temps plein 18 000 $US par anNow Hiring: Call Center Representative – $18/hr | M–F 12pm-7pm | Lebanon, OHAre you confident on the phone and great with people? We're hiring a Call Center Representative to join our fast-growing, locally owned home improvement company in Lebanon, OHPosition Details:Schedule: Monday–Thursday 12pm-7pm, Friday 12pm-6pmPay: $18/hourLocation: Lebanon, OH...
-
Social Services Director
il y a 3 jours
New Lebanon, Ohio Otterbein SeniorLife Temps plein 60 000 $US - 120 000 $US par an**Now Offering DailyPay**OVERVIEWThe Social Services Director for Rehabilitation Services reports to the Executive Director. The Social Services Director identifies and facilitates social and emotional needs of the residents, families, and responsible party. Assists them with the adjustment to the psychosocial and socio-economic impact of illness; assists...
-
Automotive Service Technician
il y a 3 jours
New Lebanon, Ohio Cronin Chrysler Jeep Dodge Ram Temps plein 40 000 $US - 80 000 $US par anAutomotive Service Technician Cronin CDJR is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks. Highly motivated and with a competitive edge, you will enjoy going the extra...
-
General Production
il y a 3 jours
Lebanon, Ohio Welch Packaging Group Temps plein 40 000 $US - 60 000 $US par anGeneral ProductionHourly - Full Time OT as required 1st shift- Mon- Fri 6am-2pmKey Responsibilities:Follows all safety procedures associated with machine centerPrepares bottom and top sheets for units and prints load tagsResponsible for unitization per customer specificationUnderstands and participates, as required, in quality checksWork at pace set by the...
-
Cashier
il y a 3 jours
New Lebanon, Ohio Rural King Temps plein 25 000 $US - 40 000 $US par anAbout us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities....
-
Territory Manager
il y a 3 jours
Lebanon, Ohio Welch Packaging Group Temps plein 40 000 $US - 60 000 $US par anSUMMARYAre you a passionate sales professional with an eye for design? Join our team as a Graphics Sales Partner and play a pivotal role in delivering the Ultimate Corrugated Experience. You'll bring creative design solutions to our customers and ensure the delivery of our service promise.KEY RESPONSIBILITIESDrive Sales Growth: Take charge of annual sales...
-
Director of Clinical Services
il y a 3 jours
New Lebanon, Ohio Otterbein SeniorLife Temps plein 80 000 $US - 120 000 $US par anOverview:The Director of Clinical Services, Hospice provides coordination of the entire interdisciplinary team by coordinating all disciplines including social work, counseling and volunteer services for the provision of patient care, particularly through coordination of the interdisciplinary team (IDT) meetings. The Director of Clinical Services assists...
-
Front End Lead
il y a 3 jours
New Lebanon, Ohio Rural King Temps plein 40 000 $US - 80 000 $US par anAbout us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities....
-
CDL Class A Truck Driver
il y a 3 jours
Lebanon, Ohio Welch Packaging Group Temps plein 40 000 $US - 60 000 $US par anCDL Class A Truck DriverHourly - Full TimeSUMMARYResponsible for safely and efficiently operating a tractor-trailer or box truck to deliver finished product to customers in accordance with state and federal lawsESSENTIAL FUNCTIONS • Complies with Driver responsibilities as outlined in company DAART program and as required by DOT…• Maintain vehicle in...
