Senior Account Manager
il y a 5 heures
Act as the day-to-day lead for assigned accounts
Build trusted relationships with client marketing, brand, and social teams
Lead client meetings, presentations, and status calls with confidence
Anticipate client needs and proactively recommend solutions
Manage integrated campaigns across ATL, digital, and social media platforms
Strong understanding of creative services, marketing services, media and paid, owned, and earned social
Guide clients on best practices and trends
Ensure creative and messaging are consistent across all touch points
Write clear briefs for creative, social, and production teams
Balance creative ambition with client objectives and budgets
Partner with Strategy, Media, and Creative Directors to deliver best-in-class work
Protect the creative integrity of the agency while meeting client needs
Identify upsell opportunities (campaign extensions, social content, new channels, new creative ideas..)
Ensure projects are delivered on time, on budget, and to scope
Oversee timelines, deliverables, and resourcing across multiple work streams
Manage feedback loops and ensure efficient approval processes
Handle escalations and resolve issues calmly and professionally
Mentor Account Executives and Account Managers
Set standards for client service excellence
Contribute to agency processes and ways of working
Desired Candidate Profile6 9 years experience in an integrated creative or advertising agency
- Proven experience leading brand, digital, and social accounts end-to-end
- Strong client-partner mindset with confidence managing senior stakeholders
- Solid understanding of creative services, content, social, and paid/owned/earned ecosystems
- Ability to write clear, inspiring briefs and collaborate closely with Creative, Strategy, and Media teams
- Track record of delivering integrated campaigns on time, on budget, and on scope
- Commercially minded, with experience identifying account growth and upsell opportunities
- Strong project management skills across multiple workstreams
- Natural mentor with experience guiding junior account team members
- Excellent communication skills; calm, proactive, and solutions-oriented
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