National Information and Communications Technology

Description

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Context

Under the overall supervision of the Head of  Office (HoO) and direct supervision of the Head of Resources Management (HoRM), and in close collaboration with the Regional Information and Communications Technology Officer in Regional Office and the Department of Information and Communications Technology at HQ, the National ICT Officer will supervise and coordinate the Information Technology and Communications (ICT) operations in the Country Office (CO).

Responsibilities

1. Supervise and coordinate the information and communication technology unit functions in the Country Office and verify that requirements are addressed in a timely and accurate manner, resources are efficiently allocated in alignment with IOM's ICT Strategy, policies, and standards.
2. Facilitate ongoing interaction and collaboration with the country office management, unit heads and filed operations to provide appropriate and timely ICT solutions and services.
3. Serve as the main contact for ICT business relationship with entities such as IOM programs, global cybersecurity, government bodies, donors, UN agencies NGOs, ICT service providers and vendors to monitor the coordination and sufficient ICST services, digital innovation, and supply management.
4. Provide technical support for the Country office ICT services, train and prepare the ICT for implementation of strategic initiatives, incident response and provide Tier 1 and Tier 2 support. Escalate complex issues to specialised teams in the Regional Office or ICT foundation as necessary for timely resolution.
5. Contribute to the preparation of Country Office ICT documents, including standard operating procedures, business continuity plan, disaster recovery plan and ICT risk records. Coordinate and monitor service delivery and efficiency, maintaining redundancy and adherence to IOM global ICT SOPs and standards.
6. Participate in service improvement assessments and recommend enhancements to the Country Office management for optimising and implementing ICT infrastructure and solutions.
7. Liaise with the CO supply chain unit for provision of ICT service and check the technical specifications for procurement and provision of ICT related equipment and supplies to verify they meet ICT standard and policies.
8. Collaborate with ICT Information Security Unit at Headquarters and act as the first line of cybersecurity defence and incident responder in the CO. Facilitate the implementation of security controls and compliance with IOM's global cybersecurity program, donor requirements, and operational standards.
9. Represent the country office in UN ICT working groups and participate in inter-agency discussions and initiatives. 
10. Perform such other relevant duties as may be assigned.

Qualifications
Education

• Bachelor's   degree in Computer Engineering, Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution with two years of relevant professional experience; or,  
• Master's   degree  in above-mentioned fields from an accredited academic institution.
• Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Azure certifications, Microsoft   Certified   System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

  Experience

• Experience working in a collaborative team environment. 
• Experience engaging with stakeholders to understand business needs and provide technical solutions.
• Experience in the planning, design, development, implementation, or maintenance of computer information systems.
• Experience implementing and maintaining security controls and responding to and recovering from cyber security incidents.
• Experience in managing and implementing networks

Skills

• Ability to supervise and train teams to work effectively and harmoniously.
• Project management skills for efficient roll-out of ICT initiatives.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Demonstrated ability to handle confidential data responsibly and professionally.
• Knowledge of Windows Operating Systems, network\systems administration, TCP/IP, Telecoms, network protocols, Cisco devices, VPN, VoIP, MS Office 365 apps, antivirus software, and related utilities.

Languages

IOM's official languages are English, French, and Spanish. 

REQUIRED

For this position, fluency in English and Arabic is required (oral and written).

DESIRABLE

N/A

IOM's official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM's competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 2) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization's vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization's goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. National Professional Officers should be nationals of the country of their employment. NPOs perform work at the professional level and the same standards of recruitment qualifications and performance, required for International Professional staff.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

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