Assistant Sales Operation Manager

il y a 3 semaines


Beyrouth, Beyrouth, Liban Roberts Group Holding s.a.l Temps plein

Sales and Customer Service:
Work with the Operations Manager to create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching of sales support staff.
Have a good product knowledge and be well informed about the machines specifications to increase sales.
Be up to date with the most recent catalogue and the operations manual.
Serve as the main point of contact for Sales Team and address calls for most general business issues and follow up on after sales service.
Act as a liaison/partner between the Sales Team, external customers and the technical support department.
Inform the Operations Manager about contract issues or concerns to ensure the timeliness of contract review.
Coordinate with the Operations Manager to set the floor plans and layout based on customer's request, recommend and specify any materials needed.
Follow up with customers to make sure that they are satisfied with a particular product.
Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
Perform "After Sale" follow up on units sold to include machine overview while building relationships.
Provide customers with contact information for aftermarket sales opportunities and future warranty extensions and support.
Follow up with the suppliers and maintain the relevant checks, screening, and data input required to ensure risks are mitigated and smooth day to day running of the process.
Manage all records and documentation and conduct periodic vendor data maintenance and updates at agreed intervals.
Prepare new offers and contracts and record all the transactions on one drive.
Send the offers to clients, after approval of the Operations Manager.
Prepare the yearly machines catalogs in coordination with the Operations Manager.
Assist the Operations Manager in updating the website.
Prepare and participate in fairs to increase market share and company's exposure.

Maintenance:
Assist the sales operation manager in the maintenance and inspection of all premises (RGH Building, Tchooz shoes stores, Old RG building as well as other locations).
Follow up with the technicians to ensure effectiveness and consistency in repair system.
Liaise with the Operations Manager to answers technicians' requests to ensure fast service.
Fill the inspection checklist after every maintenance transaction or repair as per ISO standards.
Apply Iso standards in health and safety as well as those related to Intercard and Semnox.
Perform other duties as assigned
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