Support Manager

il y a 4 semaines


Beyrouth, Beyrouth, Liban JMK Sourcing Temps plein
At JMK sourcing, we provide professional and efficient support for start-ups, scale-ups, and SMEs to help them grow their business. Our portfolio includes Customer Service, Sales & Services, and Data/Product entry. Our goal is to enable businesses for further growth by delivering excellent customer service, strengthening customer relationships, increasing revenue, and providing comprehensive product details.

Tasks

Provide on-demand support through Intercom, Whatsapp, and Email to address customer queries and issues promptly. Conduct on-premise onboarding sessions for clients based in Lebanon, ensuring smooth integration and adoption of the clients solution Generate weekly reports summarizing client issues, requests, and performance metrics to facilitate continuous improvement and client satisfaction. Develop comprehensive Help Centers within the FleetRunnr portal using Intercom, offering users easy access to relevant information and resources. Create Changelog documents for each new software release, detailing updates, enhancements, and bug fixes for transparent communication with clients. Perform quality assurance testing to ensure the functionality, usability, and reliability of FleetRunnr's software, and generate reports to document findings and recommendations. Assist in building and running Simulations for clients' showcasing FleetRunnr 's routing solution based on their historical data.

Requirements

Excellent Customer Support, Customer Service and Customer Experience skills
Good knowledge of Phone Etiquette and professional communication skillsAbility to quickly learn and adapt to different computer and software systemsCustomer-focused and good problem-solving skillsHigh accuracy and attention to detailGood time management skills and ability to prioritize tasksHigh School Diploma or equivalentFluency in English (Written and Spoken) is a mustFluency in French (Written and Spoken) is a big plus

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