Software Technical Support Specialist

We are looking for a Software Technical Support Specialist to join our Technical Support team within the R&D Department. In this role, you will provide technical support to our customers and contribute to delivering a high-quality customer experience. Your responsibilities As a Software Technical Support Specialist, you will:
- Resolve support tickets submitted through Jira by our Customer Success Managers following issues encountered by customers on our Gaia platform.
- Analyze reported issues to assess their priority and determine the most appropriate resolution approach.
- Perform first-level technical developments when required using JavaScript and SQL . More complex issues will be escalated to our Analysis team and Software Developers.
- Use our existing integration engines to configure and adapt new integration and publication interfaces for customers.
- Ensure compliance with GDSN (Global Data Synchronization Network) standards, as well as the product data formats used by our customers (Excel, XML).
- Validate deliverables by performing the necessary testing to ensure quality before deployment.
- Contribute to AI projects As part of our continuous improvement initiatives, you will also analyze recurring support tickets, identify root causes, and contribute to implementing long-term solutions to prevent similar issues from occurring. During customer projects, you will collaborate closely with Project Managers to implement new customer-requested features while ensuring project timelines and milestones are respected. Additionally, you will create PDF product sheets for customers and implement them on our platform.

Your profile
- Bachelor's degree in Computer Science , Computer Engineering , or Computer and Communication Engineering .
- Knowledge of the following technologies: Java, JavaScript, Microsoft SQL Server, XML, XSLT, XSD
- Fluent in French and English .
- Strong communication skills with the ability to advise Customer Success Managers and clearly explain the technical solutions you have implemented.
- Analytical mindset, customer-oriented approach, and eagerness to learn. If this sounds like you, we'd love to hear from you 🚀 Join a dynamic team and build your future with us.

What we offer
- Annual performance bonus
- Transportation allowance
- Class A health insurance after six months of employment
- Full-time position with two remote working day per week upon successful completion of the probation period
- More generous paid leave policy than required by local labor legislation
- An international and multicultural working environment
- A friendly, collaborative, and supportive workplace
- The opportunity to join an innovative, technology-driven company at the forefront of Data Management This position is based in Beirut, Lebanon , and is initially offered as a fixed-term contract , with the intention of converting it into a permanent contract upon successful completion. About Equadis Equadis, who are we? Equadis is a Swiss SaaS software provider specializing in product data management. Its Closed-Loop suite is built on a feedback-driven ecosystem that enables brands and retailers to automate, govern, and deliver flawless product data execution across international markets. The platform combines four integrated and modular solutions: ACE (AI Content Engine), an omnichannel Product Information Management (PIM) platform, a Product Data Syndication (PDS) solution, and a Digital Shelf Analytics (DSA) platform. Equadis helps organizations significantly improve operational efficiency, accelerate time-to-market, and increase conversion rates across digital and physical channels. Powered by a network of more than 950 connectors compatible with GDSN standards and matrix-based formats, Equadis provides seamless, turnkey integration between brands and retailers. Active in more than 20 countries, the company serves over 600 customers across the consumer packaged goods (CPG), food & beverage, beauty, health & personal care sectors, including Procter & Gamble, Unilever, Nestlé, Mars, PepsiCo, Transgourmet, Estée Lauder Companies, L’Oréal, Shiseido, Marionnaud, Haleon. Led by Pascal Laik and supported by a team of nearly 100 employees accross 5 countries (Switzerland,Slovakia, France, Portugal and Lebanon), Equadis combines advanced technology with deep industry expertise to drive its international expansion.