SPANISH-SPEAKING TECHNICAL SUPPORT

منذ 3 أسابيع

Beirut, Beirut Governorate, لبنان Khoubourat دوام كامل

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We are seeking a customer-focused and technically skilled Spanish-Speaking Technical Support Representative to provide professional technical assistance and troubleshooting support to Spanish-speaking customers. The successful candidate will be responsible for responding to technical inquiries, diagnosing and resolving issues, documenting support cases, and ensuring a high level of customer satisfaction while working within a rotating day and night shift schedule.

Key Responsibilities
• Provide technical support in Spanish to customers through available communication channels.
• Respond to customer inquiries and technical issues professionally and efficiently.
• Diagnose, troubleshoot, and resolve basic to intermediate technical problems.
• Guide customers through troubleshooting procedures and provide clear step-by-step instructions.
• Identify issues that require advanced technical support and escalate them to the appropriate team.
• Create, update, and maintain accurate support tickets and customer records.
• Document technical issues, troubleshooting steps, and resolutions.
• Follow up on unresolved cases and ensure timely resolution.
• Maintain a high level of customer service and professionalism throughout all interactions.
• Coordinate with technical and internal teams to resolve complex customer issues.
• Follow established support procedures, service standards, and escalation processes.
• Meet required service quality, response time, and performance targets.
• Stay updated on company products, systems, procedures, and technical information.
• Ensure proper handover of pending cases between shifts when required. Requirements
• Fluency in Spanish, both written and spoken, is required.
• Good command of English is preferred.
• Previous experience in Technical Support, Help Desk, Customer Support, IT Support, or a related role is preferred.
• Good understanding of computers, software, internet connectivity, and basic troubleshooting.
• Strong technical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to explain technical information clearly to non-technical customers.
• Strong attention to detail and documentation skills.
• Ability to remain professional and solution-oriented when handling challenging customer situations.
• Good organizational and time-management skills.
• Ability to work effectively both independently and within a team.
• Comfortable using ticketing systems, CRM platforms, and other support tools.
• Ability and willingness to work 12-hour rotating day and night shifts.
• Must be comfortable with the 2 Days On / 2 Days Off rotating work schedule.
• Ability to work on-site in Sad El Bouchrieh.

SPANISH-SPEAKING TECHNICAL SUPPORT

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وظائف مشابهة في Beirut

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الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

SPANISH-SPEAKING TECHNICAL SUPPORT

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وظائف مشابهة في Beirut

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