Delivery Support

منذ 20 ساعات

Beirut, لبنان Plexus دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

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مجانًا عبر البريد الإلكتروني أو Google

Description

1. Client Support, On-Call or On-Site.

Receiving tickets and problems, troubleshooting/analyzing and submitting to technical team, and follow-up on closing tickets.

2. Test and QC Software Applications updates, including Debugging and Troubleshooting.

3. Analysis and Documentation of new client's requests and requirements and Clearly convey them to the technical team.

4. Document Functionalities of Software Applications and prepare Manuals.

5. Perform End-User training and prepare the Training Materials.

6. Maintain excellent relationships with the customers,

7. Be available as required to support the on-call.

8. Pre-Go-Live and Go-Live client support on SITE

Requirements

1. BS in Computer Science or equivalent from a reputable university.

2. Microsoft or Cisco certificates are a Plus.

3. Good technical skills in software’s Testing and troubleshooting.

4. Familiar with Firewalls, Clustering, Sockets & Ports.

5. Familiar with PDAs, and GPS.

6. Familiar with Java, ASP, HTML, .Net, IIS.

7. Good understanding of MS-SQL.

8. Very good experience with Microsoft OS (ex: Win 7, Server 2003, 2008, etc…).

9. Very good experience with MS-Office (Word/Excel/Access/PowerPoint)

10. Excellent communication skills (oral and written, English and Arabic)

11. Relevant experience (requirements gathering, documentation…)

12. Able to organize and prioritize work in a multi-task environment

13. Able to meet deadlines, follow through commitment and suggest corrective action where appropriate

14. Ability to work off-hours if needed.

15. Ability to travel

16. Hard worker, stress tolerant, and ready to stand up and bear the Delivery Tasks Challenges