IT Application Support

Job Scope

The IT Application Support is responsible to provide technical and functional day-to-day support for the end users on ABC’s applications, handle users’ requests efficiently and ensure proper execution of daily IT tasks on different platforms.

Key Activities and Responsibilities

Technical Responsibilities

• Provide support to users across various IT systems and retail platforms, ensuring timely resolution of incidents and service requests
• Develop, maintain, and optimize SQL queries, views, stored procedures, and scripts to support business operations and resolve technical issues
• Ensure data accuracy, consistency, and integrity across all systems and databases
• Participate in testing activities for new enhancements, releases, and system modifications
• Support system integrations between retail, ERP and other enterprise applications
• Troubleshoot and debug applications, reports, and interfaces to identify root causes and implement effective solutions
• Monitor daily system operations to ensure smooth workflow and promptly address any disruptions
• Facilitate and manage user access control, ensuring proper authorization levels and compliance with security policies

• Provide continuous follow-up with users to ensure issue resolution and satisfaction
• Collaborate with cross-functional teams (IT, Operations and Vendors) to resolve complex technical issues
• Document processes, solutions, and technical configurations for knowledge sharing and continuous improvement
• Ensure all assigned tasks are completed efficiently, accurately, and within defined timelines

Others

• Build and establish good relationships with ABC users and ensure constant coordination for successful initiatives and results
• Stay up-to-date with the latest development and best practices in the IT field
• Ensure compliance with authority matrix, code of conduct, IT and HR policies and procedures
• Perform other job-related duties as assigned based on business need in alignment with the Direct Manager

Competencies

• Promote own thoughts with clarity and confidence. Negotiate persuasively and convey information in a clear and concise manner - Communication & Interaction
• Display an entrepreneurial spirit, motivate team members and others to welcome any organizational change, coach the team to promote the changes and to maintain positive attitude throughout the process - Flexibility & Adaptability
• Maintain strong relationships with internal and external stakeholders and deliver high quality service and innovative initiatives to meet the customer’s expectations and enhance customer satisfaction - Customer Centricity
• Promote and encourage cooperation among subordinates and peers to accomplish common goals, build trust and commitment and to value the contribution of others - Teamwork & Cooperation
• Take full responsibility for own decisions, behaviors and actions. Address ethical considerations when making business decisions. Hold self and others accountable for keeping commitments and measurable high-quality and cost-effective results - Accountability

Qualifications and Requirements

Education

Bachelor’s degree in Computer Science or equivalent

Certificates

NA

Knowledge and Experience

1 to 2 years of relevant experience

SQL server and queries is a must

SSIS packages is a plus

Knowledge in POS systems is a plus

Knowledge in ERP systems is a plus

Other Requirements

Attention to details

Ability to cope with pressure

Ability to focus and concentrate over long periods

Ability to react quickly

Analytical Skills

High ethical values

High sense of confidentiality

Professionalism in appearance