Major duties include, but are not limited to:

• Provide technical and administrative support to the High Reliability Service and corresponding programs.
• Provides administrative support person and provides comprehensive office administrative assistance for HRO.
• Demonstrates impeccable time management and organizational skills and ability to work independently, with a high degree of flexibility. Maintains employee files, prepares performance appraisal forms for HRO and ensures all information is kept private.
• Understands importance and maintains confidentiality of all reports generated from HRO Programs.
• Provides assistance to other programs within HRO and Quality Management Department as various needs arise.
• Provides program support assistance for variety of administrative and clerical duties, including but not limited to Purchase Card Management, Timekeeping, Work Order Entry, Supplies Ordering & Inventory Management, Data Entry, Daily Reporting, and MCP Management.
• Responsible for attending assigned committees under HRO (and others as assigned) and maintaining accurate and timely meeting agendas and minutes, which includes the ability to assemble data in a concise manner and type timely, professionally finished reports
• Performs a variety of functions that support the mission of the organization including serving as back-up to the Veteran Experience Representatives and participating in activities which drive a High Reliability Organization
• Performing other duties as assigned.

Work Schedule: Monday-Friday 7:30 a.m. - 4:00 p.m.
Telework: This position may be authorized ad-hoc telework.
Virtual: This is not a virtual position
Position Description/PD#: Program Support Assistant/PD02261A
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/10/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to performing administrative functions, office operations and technology support for an organization, establishing and maintaining filing systems, experience using automated software applications such as Microsoft Office Suite (Word, Excel, Access and Power Point), typing letters, memos and reports and maintaining calendars and schedules.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.