Retail Department Manager

Job Overview:

We are seeking a highly motivated Retail Department Manager to join our client's team. The Retail Department Manager is in charge of leading the retail department(s) and creating a high performing environment offering the best customer experience. Analyze sales figures and other metrics, coordinate with Buyers and submit concrete action plan to the Retail Assistant Commercial Manager. Manage the team for optimal performance while providing continuous coaching and feedback.

Duties & Responsibilities:

Selling & Service

• Maintain a strong floor presence driving sales performance and promoting customer service excellence
• Monitor the market evolution and competitor activities for the purpose of effective business development
• Introduce business solutions to enhance the daily activities and endorse customer experience
• Develop the yearly action plan and drive the sales KPI's to meet strategic business goals
• Accountable for the smooth running of activities to ensure a solid and measurable impact on the business growth
• Monitor the department targets in terms of sales progress, gross margin and sell-out
• Set specific and achievable individual targets for team members and oversee the sales progress
• Review and maintain inventory control and stock replenishments
• Maintain an active customer database through acquiring and retaining new clients
• Maintain a unique shopping atmosphere and high visual standards to increase the sales turnover
• Oversee the Retail POS transactions such as returns, discounts, refunds, etc. and control employee purchases
• Manage the team weekly schedule and ensure proper coverage
• Ensure that employees adhere to the company's policies, procedures and standards
• Actively seek inputs from customers and efficiently address complaints to reinforce customer satisfaction

Sales Analysis & Metrics

• Drive the financial KPIs to meet strategic business goals and to ensure alignment with the yearly budget
• Prepare monthly the business situation, provide accurate analysis on brand level and validate the proposed development action plan
• Constant follow up on the brands performance and suggest incentives/action plan for improvement
• Monitor the sales report (sales brand figures, target, performance, etc.) and suggest solutions for optimal growth
• Review and monitor the P&L statement and suggest an action plan to increase profit

Stakeholder Relations

• Prepare in coordination with the Retail Assistant Commercial Manager the seasonal targets by brand and set-up periodic reviews with Buyers
• Validate the seasonal reports prepared by the Brand Representatives to ensure data integrity
• Review and approve the consolidated collection feedback and share with the concerned parties
• Build strong relationship with the Buying team and ensure coordination for successful achievements
• Ensure constructive cooperation with the Visual Merchandising team to maintain the department image
• Ensure consistent coordination with the operations team for alignment and efficiency
• Establish proper connection with different departments to ensure continuous communication and proper workflow

Talent Development

• Ensure on-the-job training and follow up on the implementation of the training curriculum
• Headhunt candidates and assist in the recruitment process
• Conduct the Probation Period Review meetings for new joiners
• Conduct regular performance reviews, identify training needs and oversee development plans
• Coach the team, develop capabilities and secure a solid succession plan
• Provide guidance and constant feedback for continuous development and individual growth

Other

• Ensure compliance with authority matrix, code of conduct and the company's policies and procedures
• Remain up-to-date with the latest development and best practices in the field of fashion and trends
• Perform other job-related duties as assigned based on business needs and in alignment with the Direct Manager.

Requirements:

• Bachelor's degree in Business Administration or a related field (MBA is a plus)
• Fashion-related education or studies are highly preferred
• 6–8 years of relevant experience in a similar role
• Strong passion for the fashion industry with a keen eye for trends
• High ethical standards with a strong sense of confidentiality
• Ability to perform effectively under pressure while maintaining composure
• Excellent attention to detail with the ability to focus for extended periods
• Quick decision-making skills with the ability to react promptly to changing situations
• Solution-oriented mindset with a strong focus on achieving results
• Strong analytical and problem-solving skills
• Professional appearance and excellent interpersonal skills