Junior CRM and Market Research Specialist

منذ 2 أيام

Lebanon ABC دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

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Job Scope

The Junior CRM and Market Research Specialist is responsible to follow up on the CRM program and day-to-day operations in alignment with the company’s vision and key priorities.

Key Activities and Responsibilities

Technical

Propose business solutions to enhance the daily activities and endorse customer experience
Handle the CRM day-to-day operations related to cards issuance and clients follow up
Update daily the CRM database and handle data cleansing regularly
Ensure the accurate processing of the loyalty cards issuance
Send monthly e-mail shots and SMS to loyal customers that include point balance, promotions and pick up cards
Perform callbacks to top customers, when needed
Monitor and follow up on cards related to stock replenishment
Handle CRM and Market Research correspondence regarding customer queries and assistance
Execute competitive call backs
Handle CRM correspondence related to Customer Service Queries

Others

Maintain effective coordination and alignment with the Customer Service team for optimal results
Handle all invoices and payments of CRM and Market Research
Maintain a proper archive documentation of the CRM files and reports
Ensure compliance with authority matrix, code of conduct and ABC policies and procedures
Perform other job-related duties as assigned and as per business needs

Competencies

Promote own thoughts with clarity and confidence. Negotiate persuasively and convey information in a clear and concise manner - Communication & Interaction
Display an entrepreneurial spirit, motivate team members and others to welcome any organizational change, coach the team to promote the changes and to maintain positive attitude throughout the process - Flexibility & Adaptability
Maintain strong relationships with internal and external stakeholders and deliver high quality service and innovative initiatives to meet the customers’ expectations and enhance customer satisfaction - Customer Centricity
Promote and encourage cooperation among subordinates and peers to accomplish common goals, build trust and commitment and to value the contribution of others - Teamwork & Cooperation
Take full responsibility for own decisions, behaviors and actions. Address ethical considerations when making business decisions. Hold self and others accountable for keeping commitments and measurable high-quality and cost-effective results - Accountability

Qualifications and Requirements
Education	Bachelor’s degree in marketing, or equivalent
Certificates	N/A
Knowledge and Experience	Minimum one year of experience in the customer service field
Other Requirements	Ability to cope with pressure High ethical values High sense of confidentiality and strong work ethics Ability to focus and concentrate over long periods Attention to details Able to react quickly Advanced analytical skills Results driven Professionalism in appearance

[Not translated in selected language]

Junior CRM and Market Research Specialist

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Lebanon

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Junior CRM and Market Research Specialist

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Lebanon

أهم المدن