Client Service Representative

منذ 19 ساعات

Beirut, لبنان Atrium HR Consulting دوام كامل

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Client Service Representative (Beirut, Lebanon) - Onsite

Our client is a market-leading provider in CFD trading, offering contracts for differences in hundreds of global financial markets. They seek an experienced and self-driven Client Service Representative for a financial brokerage offering FX and CFDs.

The successful candidate must be proactive, well-organised, and friendly to join their financial institution. The ideal candidate will be responsible for responding to customer queries, opening accounts, and transferring deposits and withdrawals requested by clients.

Job Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Handle the full account opening, renewal, update and account closing process from filling in contracts, requesting required documents, reviewing filled applications and following up with clients
Prepare daily and monthly compliance reports such as the files update status, power of attorney, CDD and others
Processed the client's data and account opening on CRM while communicating with the compliance department to ensure the segregation of duties
Process transfers, deposits and withdrawals requested by clients after ensuring that the right processes were followed, reviewing the necessary forms and communicating with the back office and accounting departments
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Keep track of customer expectations and recurring issues.
Check the missing documents required for renewal and communicate with clients to request them.
Prepare periodic reports to inform management of any inactive or dormant accounts.
Handle customer requests, questions, and complaints on a variety of support channels.
Follow up with customers to ensure their technical issues are resolved.
Monitor customer complaints and reach out to provide assistance
Inform customers about new features and functionalities.

Qualifications and Experience:

Bachelor's Degree in Business or Finance
3+ years of experience in a customer support role
Experience in financial sector regulations
Experience in dealing with ticketing systems
An understanding of financial brokerage within the FX and CFDs industry

Skills:

Excellent interpersonal, communication, and negotiation skills
Excellent communication, time management, and problem-solving skills
Ability to multi-task and meet deadlines
Proficiency in MS Office
Fluent in English

Client Service Representative

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Client Service Representative (Beirut, Lebanon) - Onsite

وظائف مشابهة في Beirut

عروض مماثلة

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Client Service Representative

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

Client Service Representative (Beirut, Lebanon) - Onsite﻿

وظائف مشابهة في Beirut

عروض مماثلة

Client Service Representative (Beirut, Lebanon) - Onsite