Technical Coordinator

Cloud Ascent is a Microsoft Partner, Managed Service Provider (MSP), and cloud indirect reseller operating across the Middle East and Europe, with established entities in Lebanon and Cyprus. We are dedicated to helping organizations excel in the digital age through Microsoft cloud technologies, empowering them to thrive and grow in the ever-evolving world of cloud computing. By leveraging the full capabilities of the Microsoft ecosystem, we deliver tailored solutions that drive business transformation, enhance operational efficiency, and support expansion. With an extensive global reach and a client-centric approach, we are not just a managed service provider — we are a strategic partner committed to the success of every organization and its workforce.

The Technical Coordinator plays a critical role in driving the efficiency, reliability, and alignment of all technical operations. This position ensures that the organization's technology initiatives run smoothly, team efforts remain well-coordinated, and technical priorities are executed in line with business objectives. Acting as the central point between technical support, cybersecurity, and management teams, the role maintains operational structure, ensures technical accuracy, and oversees the flow of work across all projects and platforms, including Entra ID, Intune, SharePoint, Teams, Azure, Defender, Windows 365, and other cloud services.

This position is also responsible for reviewing technical processes, identifying operational risks, and optimizing service delivery to ensure issues are addressed before they impact performance. By maintaining clear visibility across systems and teams, the coordinator serves as the operational backbone of the technical department and plays a key role in strengthening execution, improving collaboration, and ensuring consistent service excellence across the organization.

Key Responsibilities

• Coordinate and monitor day-to-day technical activities to ensure timely and accurate task completion.
• Track project progress, service desk requests, and cybersecurity operations, ensuring smooth communication across all technical units.
• Support workload planning, task prioritization, and alignment of technical efforts with business needs.
• Develop, standardize, and maintain technical documentation and internal knowledge bases to support consistent and efficient operations.
• Oversee implementation schedules and ensure technical deliverables meet quality standards.
• Review processes and workflows to identify inefficiencies, recurring issues, or operational risks.
• Act as the liaison between technical teams and management for project updates, escalations, follow-ups, and status reporting.
• Support the adoption and integration of Microsoft cloud technologies.
• Monitor and track SLAs, KPIs, and other performance metrics to ensure service quality targets are met and identify areas for operational improvement.
• Contribute to incident response coordination and follow-up on post-resolution actions to ensure continuous improvement.
• Facilitate collaboration among team members and ensure clear communication channels between departments.
• Analyze recurring technical issues and propose improvements to support processes.
• Schedule weekly meetings with the technical team to review ongoing issues, share updates, and align priorities.
• Maintain and organize comprehensive knowledge resources to enhance team capability and support effective problem-solving.
• Stay current with the latest cloud technology trends by actively researching and exploring advancements in Microsoft cloud services.
• Prepare for and pursue Microsoft certifications to further develop expertise and gain recognized credentials in cloud technologies.

• Education: Bachelor's degree in Computer Engineering/Science, Information Technology, or related field.
• Experience: 3–5 years of experience in technical operations, IT administration, or cloud environments, with exposure to areas such as technical support, cybersecurity, and system management.

Technical Knowledge:

• Familiarity with cloud computing and security practices, endpoint and identity management, and IT governance frameworks.
• Good understanding of the Microsoft cloud ecosystem and its family of products, including solutions under Microsoft 365, Defender, Identity, Compliance, and beyond.

Operational and Coordination Skills:

• Proven ability to coordinate cross-functional technical activities and ensure timely follow-ups and resolution.
• Skilled in documenting workflows, maintaining knowledge bases, and monitoring progress across concurrent projects.
• Experience with ticketing systems, task management platforms, and reporting dashboards.

Soft Skills:

• Clear communicator capable of bridging technical and non-technical discussions.
• Proactive, accountable, and dependable, with a collaborative mindset and strong sense of ownership.
• Proficient in English and Arabic (French is always a plus).

Preferred:

• Microsoft certifications (such as MS-900, AZ-900, or SC-900) are a plus.
• Experience in a managed services or cloud-focused environment is preferred.