Software Engineer at the IT Applications Services

Job Title: Software Engineer

Department: IT Applications Services

Grade: Above grade 12

1-Basic Functions: Talented and versatile Software Engineer with strong demonstrated interest or experience in AI development, particularly in building intelligent agents, configuring LLM-based services, and building MCP's to connect to Agents. The ideal candidate will contribute to the design, building, and deployment of Ed Tech applications while also supporting AI-driven initiatives that enhance academic, research, and administrative systems.

Duties Performed:

• Designs, develops, and maintains academic and Ed Tech applications that support teaching, learning, research, and administrative processes.
• Supports deployment and maintenance of applications in cloud and on-premise environments using CI/CD pipelines.
• Designs and integrates AI-driven components (e.g., chat interfaces, assistants, summarization tools) using LLM APIs such as OpenAI, Azure OpenAI, or Hugging Face.
• Uses agent frameworks to build context-aware, multi-step automation workflows that improve academic and administrative efficiency.
• Designs, builds, and maintains MCPs (Model Context Protocol connectors) to enable reliable integration between intelligent agents and internal/external systems.
• Integrates third-party platforms (e.g., CRM, SIS, LMS, identity and access services) with internal systems and data sources.
• Processes and transforms structured and unstructured data (SQL, NoSQL, JSON, logs, documents) for use in applications, analytics, and AI pipelines.
• Ensures robust data handling aligned with institutional security, privacy, and compliance standards.
• Troubleshoots, optimizes, and documents applications and services to ensure performance, reliability, and maintainability.
• Collaborates with faculty, instructional designers, IT teams, and administrative units to translate functional needs into technical solutions.

• Performs other related duties as requested.

Work Contacts:

Frequent contact with Business Analysts, CRM Analysts, Software Engineers, faculty, and staff.

Independence of Operation:

Reports to IT Academic and Applications Services Director.

Work is checked in detail at regular intervals.

Supervisory Responsibility:

None. 

Physical Effort:

Minimal.

Work Conditions:

Clean and pleasant.

Minimum Requirements:

• Bachelor's degree in computer science, Software Engineering, or a closely related field.
• 5 years of related work experience.
• Excellent English and Arabic written and verbal communications skills.
• Solid programming skills in at least one modern language or stack (e.g., Python, JavaScript/TypeScript, .NET, or similar).
• Familiarity with cloud platforms (e.g., Azure, Oracle Cloud Infrastructure) and containerization tools (e.g., Docker).
• Exposure to AI services, APIs, or frameworks, especially large language models (LLMs) and their workflows.
• Experience developing LLM-based assistants, prompt-driven features, or intelligent agents is a strong plus.
• Familiarity with frameworks such as LangChain, Semantic Kernel, or other agent / orchestration frameworks is a plus.
• Experience in academic, research, or institutional IT environments is a plus.
• Comfort working with databases and data formats (SQL, NoSQL, JSON) and integrating them into applications or AI solutions.
• Strong analytical and problem-solving skills with attention to quality, security, and maintainability of code.
• Collaborative, proactive, and eager to explore and evaluate new technologies in a fast-evolving AI and Ed Tech landscape.
• Effective communicator, able to work with both technical and non-technical stakeholders and document work clearly.