Managed Service Desk Associate

il y a 1 semaine

Beyrouth, Beyrouth, Liban EXEO Temps plein
EXEO is a multi-specialist Managed Services Cloud and Cybersecurity Provider founded in Its mission is to guide clients on adopting digital services to run and scale their businesses securely, specializing in securing and managing hybrid workloads in Cloud environments. With headquarters in Paris and branches in Beirut and Dubai, Exeo offers 24/7 managed services to clients in 16 countries and is dedicated to detecting and preventing threats and anomalies to ensure safe and secure operations.
The driving force behind our daily work at EXEO is Excellence, Creativity, Humanity, Reliability, and Integrity.
Read more about us:  
Join our team as a Managed Service Desk Associate Your responsibilities will include:
  • Handle cloud, networking, or security incidents, ensuring timely resolution.
  • Take ownership of customer incidents and requests, and proactively support users.
  • Solve assigned tickets according to internal escalation processes and SLAs, maintaining updates and documentation.
  • Provide training and advice to users on computer equipment.
  • Communicate case progress and sensitive information tactfully, and escalate issues to the Team Leader or concerned parties when necessary.
  • Perform daily system checks, document any software or hardware issues, and produce regular reports on clients' systems.
  • Maintain logs and update calls on the service desk system.
  • Coordinate with the Team Leader on escalations and report any breaches in client/partner maintenance agreements.
  • Manage and maintain support tools and assets, and document work in EXEO's online tools.
  • Engage in specialized training to further develop skills as required by the company.
Required Qualifications:
  • Passion for delivering excellent client service with strong communication and teamwork abilities.
  • Organized, detail-oriented, and capable of multi-tasking in a fast-paced environment.
  • Strong research, analytical, and technical problem-solving skills.
  • Familiarity with Remote Management and Monitoring (RMM) and Professional Service Automation (PSA) tools.
  • Strong knowledge of systems, networking, and communications.
  • Intellectual curiosity, learning eagerness, and commitment to knowledge development and certification programs.
  • Dynamic, creative, proactive, and flexible with a commitment to deliverables.
  • Support all EXEO projects and services, including on-premise and cloud infrastructures.
  • Availability for interventions outside regular working hours, including business and non-business days.
  • Required to work in a 24x7 shift rotation, covering evenings, overnight, and weekends.
  • Extra shifts and on-call hours are compensated separately.
  • Bachelor's degree in Information Technology.
  • Experience: 2-3 years
  • Proficiency in French and English.

Join us in shaping the future of cloud services and making an impact with EXEO

  • Front Desk Team Leader

    il y a 20 heures

    Beyrouth, Beyrouth, Liban Reputable Fitness Club in Beirut Temps plein

    Frontline Role FamiliarizationThe Team Leader will occasionally perform receptionist and barista duties to gain hands-on understanding of daily frontline operations including cashes handover, system s experience, member s experience. This cross-training ensures effective leadership, informed decision-making, and stronger support for the team.Supervisory...

  • Sales Associate/Recruitment Consultant

    il y a 1 semaine

    Beyrouth, Beyrouth, Liban Jobs for Humanity Temps plein

    Company Description CareerDubai/CareerSaudia is a Recruitment & Executive Search Agency that has been around in Dubai since 2004. We have an established and respected presence in UAE and KSA and are known for delivering results in record time bringing significant time and cost savings. Job Description As a Sales Associate, you will play a crucial role in...

  • Sales Associate

    il y a 1 semaine

    Beyrouth, Beyrouth, Liban Jobs for Humanity Temps plein 800 $US - 900 $US

    Company Description PrimeTalent, Recruitment Agency Job Description PRIMETALENT IS HIRING We are hiring a Sales Associate for our retail company in Downtown, Beirut.Key Responsibilities:•    Represent the brand professionally, following service & visual standards•    Engage clients across all retail channels and support social media•  ...

  • Retail Sales Associate

    il y a 6 jours

    Beyrouth, Beyrouth, Liban Jobs for Lebanon Temps plein

    Company Description On behalf of one of our esteemed customers, Ellina Lingerie, a leading Lebanese Lingerie brand renowned for its style, innovation, and customer-centric culture, we're seeking a passionate and driven Sales Associate to join their growing team. If you're inspired by fashion, thrive in a dynamic retail environment, and want to be part of a...

  • Retail Sales Associate

    il y a 1 semaine

    Beyrouth, Beyrouth, Liban Jobs for Humanity Temps plein

    Company Description On behalf of one of our esteemed customers, Ellina Lingerie, a leading Lebanese Lingerie brand renowned for its style, innovation, and customer-centric culture, we're seeking a passionate and driven Sales Associate to join their growing team. If you're inspired by fashion, thrive in a dynamic retail environment, and want to be part of a...

  • Senior Account Executive

    il y a 20 heures

    Beyrouth, Beyrouth, Liban Jobs for Lebanon Temps plein

    Company Description Our client is a leading and rapidly expanding Cloud Managed Services Provider (MSP) and dedicated Cybersecurity firm. Their mission is to provide proactive, 24/7 security and optimized cloud operations so our clients can focus on innovation, not infrastructure headaches. Operating at the intersection of critical IT infrastructure and...

  • Senior Account Executive

    il y a 20 heures

    Beyrouth, Beyrouth, Liban Supersub Temps plein

    The RoleOur client is seeking a seasoned and high-performing Senior Account Executive (Sr. AE) to drive revenue growth and expand their market footprint across Lebanon and the Levant region. This role is pivotal for their local expansion, focusing on delivering complex cloud management and security solutions to enterprise and mid-market organizations. The...

  • Sales Associate

    il y a 20 heures

    Beyrouth, Beyrouth, Liban The O Club Temps plein

    We are looking for a Sales Associate to join our jewelry store and deliver an exceptional customer experience. The ideal candidate is well-presented, trustworthy, customer-focused, and passionate about sales and luxury products. You will assist customers in selecting jewelry, maintain store presentation, and contribute to achieving sales targets.Key...

  • Digital Solutions Sales Manager

    il y a 20 heures

    Beyrouth, Beyrouth, Liban Müller`s Solutions Temps plein

    Müller`s Solutions is looking for an experienced and results-oriented Digital Solutions Sales Manager to join our growing team. In this role, We are seeking a motivated Digital Solutions Sales Manager to drive business growth across multiple regions.The ideal candidate has experience in one or more digital solution domains such as ERP systems (SAP, Oracle,...

  • Customer Service Agent

    il y a 2 semaines

    Beyrouth, Beyrouth, Liban AUB Temps plein

    DescriptionJOB SUMMARYRespond to incoming calls at AUB and AUBMC, ensuring a client-centric approach to uphold a professional image and foster positive experiences. Manages appointment scheduling and messages distribution across all clinics and services within the medical center. Support the mission and vision of the American University of Beirut Medical...