General Manager

About Presentail

Presentail is an e-commerce platform that makes gifting seamless by connecting the Lebanese diaspora with their loved ones back home. Through a curated marketplace of flowers, cakes, gourmet products, and more, we deliver joy with convenience and reliability. As we continue scaling, we are seeking a strategic, hands-on General Manager to drive operations, growth, and execution excellence.

Role Overview

The General Manager will oversee Presentail's day-to-day operations, lead cross-functional teams, and ensure smooth coordination between logistics, vendors, customer support, and marketing. This role requires a balance of strategic vision and operational discipline, with the ability to manage KPIs, scale processes, and lead people in a fast-paced, growth-oriented environment.

Key ResponsibilitiesLeadership & Strategy

• Act as the right hand to the CEO in executing Presentail's vision and growth plans.

• Translate company goals into operational strategies and measurable outcomes.

• Provide leadership across teams to foster collaboration, accountability, and innovation.

Operational Excellence

• Oversee daily business operations including logistics, vendor management, and customer experience.

• Optimize supply chain efficiency, vendor relations, and order fulfillment.

• Implement systems and processes to improve efficiency, reduce costs, and scale sustainably.

Financial & Performance Management

• Manage budgets, financial performance, and resource allocation.

• Track key business metrics and provide regular performance reports.

• Identify risks, inefficiencies, and opportunities for profitability.

Team & Culture Building

• Recruit, train, and mentor staff across operations, support, and vendor management.

• Build a culture of excellence, accountability, and customer-centricity.

• Empower employees with clear goals, KPIs, and growth opportunities.

Growth & Market Expansion

• Support business development and partnership initiatives to expand Presentail's vendor and customer base.

• Work with marketing to ensure alignment between campaigns and operational capacity.

• Explore and launch new revenue streams, products, and services.

Requirements

• 5+ years of experience in operations, general management, or a leadership role (preferably in e-commerce, logistics, or retail).

• Strong leadership, communication, and people management skills.

• Proven ability to manage P&L, budgets, and financial performance.

• Analytical mindset with a track record of improving efficiency and scalability.

• Experience in startup or growth-stage environments is a strong plus.

• Fluency in English and Arabic preferred.

What We Offer

• Competitive salary and performance-based incentives.

• Opportunity to shape the future of a growing e-commerce startup.

• A collaborative, entrepreneurial, and impact-driven work culture.

• Hybrid work model with flexibility and autonomy.

Would you like me to make this more formal and corporate-style (for posting on platforms like LinkedIn/Indeed), or more startup/mission-driven (to attract entrepreneurial candidates excited by Presentail's vision)?

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