MIS Specialist

MIS Specialist

Beirut – OMT Head office

Responsible for the analysis of systems' components and applications aiming at maximizing OMT system efficiency and quality through gathering and analyzing functional/ non-functional requirements from various Stakeholders.

Business Analysis Projects

• Gathers & analyses business requirements and designs technical and functional solutions accordingly

• Prepares product/service functional specifications document

• Coordinates with internal software developers & external suppliers on new requirements and application development

• Reviews and ensures complete and appropriate documentation of any identified required changes and prior to operational acceptance of new or changed applications

Technical Support

• Provides high quality technical support and testing on OMT applications and communicates solutions to OMT business users in a timely manner

• Supports in services and data migration

• Interprets applications and software functionalities, analyses errors and proposes solutions for the applications/ systems being supported

• Liaises with internal developers and external suppliers on support cases and applications gaps in order to solve issues faced in applications or systems

• Follows-up & documents support cases and progress status updates

• Keeps up-to-date with new features and functionality enhancements

• Assists in storing, retrieving, and manipulating data for analysis of system capabilities and requirements

• Responds to support requests in a timely manner

• Provides high level of support on new/existing services

• Tests new functionalities and services

• Logs the tasks by time and responses to ensure proper knowledge base accumulation

Qualifications:

• Bachelor Degree in Management Information System (MIS), Business Computing or Computer Science

• MBA Degree is preferable

• PBA Professional Business Analyst is preferable

Technical Skills:

• Proficiency in English and Arabic; French is a plus

• Proficiency in Microsoft Office

• Advanced experience in quality assurance, with high knowledge of all phases of software development life cycle.

• Solid understanding of relational database design and querying concepts.

• Strong background in Business applications, API integration, reporting, testing and automation

• ERP & CRM knowledge is a plus

Relevant Experience:

• 5-7 years preferably in fintech or similar environments

Key Behavioral Competencies

• Ability to adapt to change

• Excellent customer service skills

• Good ownership mindset

• Excellent organizational skills and attention to detail

• Ability to learn quickly and to creatively solve new problems

• Ability to negotiate and settle differences quickly and peacefully

• Ability to explain technical issues to technical and non-technical staff

• Strong functional skills

• Ease in navigating in a highly demanding and dynamic environment