Customer Service Operations Officer

il y a 3 jours

Antelias Mont Liban Lebanon NN Rent a Car Temps plein

Job Title: Operations Officer Department: Operations Location: Lebanon Company: NN Rent a Car Reports To: Branch Manager / Operations Manager Employment Type: Full -Time Job Summary NN Rent a Car is seeking a detail -oriented and proactive Operations Officer to oversee and support the daily operational activities of our car rental branches. The successful candidate will ensure seamless coordination between bookings, fleet management, dispatch, and returns, all while upholding our service excellence standards. The ideal candidate is a problem -solver with a hands -on attitude, a strong sense of responsibility, and experience in the car rental or transportation sector. Key Responsibilities · Coordinate vehicle dispatch, return, and availability based on bookings and reservations. · Ensure all vehicles meet cleanliness and quality standards before delivery. · Monitor and manage the fleet's maintenance schedules, repairs, and insurance documentation. · Supervise vehicle check -in/check -out processes, including mileage, fuel, and damage inspection. · Actively promote and upsell add -on services such as extra insurance coverage, GPS, baby seats, Wi -Fi devices, and additional driver options. · Maximize revenue per rental through effective sales techniques and understanding customer needs. · Handle daily operational reports: fleet availability, bookings, fuel usage, and damages. · Use company software (Odoo, Zoho, Wheelsys) to update bookings, schedules, and customer records. · Communicate with customers to confirm bookings, explain rental terms, and resolve issues when needed. · Liaise with suppliers and external service providers (mechanics, insurance companies, etc.). · Support the accounting department with required operational data (fines, extra charges, extensions). · Assist with training and coordination of drivers, cleaners, and field staff.  Requirements Required Skills & Qualifications 1–3 years of experience in car rental operations or logistics (experience in a car rental company is a strong plus). Strong organizational and time -management skills. Familiarity with Odoo, Zoho, or other CRM/ERP systems. Good knowledge of Microsoft Excel, Word, and cloud -based reporting tools. Excellent interpersonal and communication skills. Ability to multitask, prioritize, and stay calm under pressure. Good command of English and Arabic (spoken and written). Valid driver's license (preferred). Preferred Attributes Proactive, reliable, and results -driven. Attention to detail and quality control. Flexibility to work weekends or extended hours when required. Team player with the ability to work independently when needed.  

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