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Internal Communications Associate Manager
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Internal Communications Associate Manager
Reports to: Head of Brand & Corporate Communications
Location/Office: Beirut
Job Overview
The Internal communications specialist will help create an internal communications function that fuels and builds employee engagement. The candidate will develop internal comms initiatives in support of the business strategies and execute programs that drive engagement and help shape culture. Were looking for a blend of project management, writing, and creativity skills mixed with an upbeat and innovative attitude. This role will also collaborate with internal stakeholders and cross-functional teams to identify communication needs, objectives, and messaging.
Responsibilities
Internal Communications Strategy
Articulate and execute an internal communications plan (including tactics, initiatives and materials) that drives internal engagement and alignment to our business objectives.
Manage the firms internal communications content across all platforms/channels in line with strategic and operational requirements.
Identify and pursue different channels to reinforce the firms mission and values to a
growing, diverse team.
Play the role of an internal champion for the firms brand voice to ensure consistency and on brand application across all internal communications channels/materials.
Coordinate with MarkComs seniors on internal communications and any external
communications relating to corporate strategy, reputation and crisis management.
Internal Communications Platforms and Tools Management/Assessment
Lead the development and execution of an internal communications platform from a
technical point of view (user interface, usability, and integration) to planning, creating and refreshing content.
Develop and implement a metrics dashboard to measure effectiveness of internal
communication channels and assess progress against goals.
Explore various internal comms channels and new technologies/platforms.
Content Creation & Development
Lead the development and production of a variety of internal comms materials (digital, email, internal announcements, flyers, presentation materials, fact sheets, Google sites,etc.).
Work with cross-functional departments/internal stakeholders to write, edit and
proofread content and visuals for a variety of internal communications collateral to ensure
quality, on-brand messaging, and alignment with the firms values and business objectives.
Develop and script videos including but not limited to senior updates, firm events, news, department highlights, etc.
Manage the firms internal communications and IFS calendars and work cross functionally to coordinate timing and messaging of events and initiatives.
Cross-functional and Cross-regional Collaboration and Support
Build relationships with key internal stakeholders (Strategy& and PwC), both regionally
and globally, to ensure internal comms alignment with any ongoing business or people
strategy communication plans.
Collaborate with cross-functional departments (Social Impact, Recruiting, Diversity &
Inclusion, BOMs, etc.) to understand their requirements and provide key support for
internal communications and marketing priorities.
Collaborate with the PR and social media teams to ensure internal comms are consistent with external messaging.
Support internal teams in all branding requirements, including branded materials, and
source/distribute branded items for internal and external use.
Coordinate approvals across different teams including marketing, brand, design, legal and risk, quality, and independence.
Internal Events
Assist in the planning, coordination and execution of the firms virtual and in-person
meetings and events - agendas, speaker coordination, content development, event
planning and execution, reporting and improvements.
Handle production of branding requirements at internal events (planning and printing
marketing collateral, branded items, handling shipping and following up on delivery).
Support team in media training, by handling logistics and collecting supporting documents
for the training agency such as media bios and thought leadership.
Manage digital and print collateral library.
Knowledge, skills and abilities
Qualifications
Bachelor's degree in Communications, Marketing, Journalism, PR or other related field
6+ years of professional experience in a strategic internal communications role preferably in a professional services environment or communications firm/ad agency setting
Experience with a range of internal, digital and social communication formats, channels and tools
Experience in writing and editing marketing and internal content
Skills
Fluent English and Arabic speaker
Excellent written and verbal communication skills
Excellent storytelling skills and a passion for bringing creative ideas to life
Strong project management skills
Strong cross-team collaboration, with a demonstrated ability to work across stakeholder
groups, functional areas, and different levels of seniority to get things done
Technologically savvy and able to learn new platforms quickly
Utmost respect for brand guidelines and appropriate messaging
Able to self-manage time and projects, prioritizing and balancing across multiple
competing demands
Familiarity with information technology, digital and video means of communication
Experience in video editing, production and/or design skills
Proficiency in reporting metrics/data analytics
