Showroom Manager

Showroom Manager Department SALES Section

Summary & Purpose:

To maximize the sales and bottom line of the assigned showroom while enhancing the company's image and providing the best service to clients.

• Scope People Manage and control the retail outlet sales consultants.
• Financial Responsible for all the assets within the assigned Retail outlet & Sales Target Other Interacts with Customers, Warehouse & Logistics, Procurement, Accounting.
• Report Development according to management requirements Daily Reports and batches of Daily sales (accessories apart), Transfers, deliveries Daily/ Weekly Report of total Sales & collectibles Weekly Sales per Salesperson & conversion rate (number of SO /number of contacts) Weekly activities on contacts per User Weekly/Monthly Report of Internal tickets sent to showroom (open & closed, Open) Monthly Report of sales Analysis per Brand & product Monthly Report related to out of stock, aging stock, slow-moving items, fast-moving items, New collection to be communicated to procurement & management Trimestral Report of employees performance according to a filled & signed checklist (will be provided by HR ) especially On-Boarding ones who are still on probation Responsibilities Achieve showroom weekly, monthly and yearly target.
• Review daily sales to assess performance and market situation.
• Direct and control retail staff to ensure they are properly motivated and trained to achieve all sales targets and carry out their responsibilities to required standards.
• Facilitate employee training on sales techniques, cross-selling, customer service, visual merchandise maintenance, promotional introductions, objection handling, etc.
• Help the team make the right decisions in all daily activities.
• Develop weekly team presence for all gallery staff.
• Maintain close relationships with important customers.
• Monitoring & close internal tickets with other services and their escalation.
• Maintain proper implementation of the approved merchandising standards.
• Ensure zero stock variance inside showroom.
• Ensure that the preparations for the seasonal activities and promotions are done ahead of time (communication & regular meetings for implementation) Daily follow up over the quality of the execution of all activities: Sales Orders, transfers, Deliveries, Refunds.
• Conduct weekly meetings with the team to pulse the market and identify new opportunities or problems requiring interference or support.
• Keep close control over Sales returns to minimize them.
• Closely monitor receivables and expenses.
• debt with the coordination of the Accounting department.
• Liaise with purchasing to ensure new orders or collections are received on time.
• Ensure all showroom transfers are made for all collections to be displayed and coordinate with the Visual Merchandise Supervisor for displays, while ensuring you follow guidelines of R&D Department.
• Ensure daily that all data is inserted in detail into CRM & NAV involves all guest activities and daily employee activities.
• Maintain healthy communication with other showroom managers.
• Maintain control of discounts offered to preferred customers.
• Maintain close supervision and tracking of all customer service requests.
• Decision-making authority Limited decision-making authority regarding discounts and gifts.
• Return and exchange goods according to company policy.
• Minimum Knowledge and Experience Education Bachelor/College/Technical Certificate Fluent English Experience 5 years of sales or marketing experience.
• Competencies High leadership skills Effective sales skills High management skills.
• Thorough knowledge of company products.
• Negotiation Skills Planning & organizing Execution and results orientation Commercial awareness Supervisory skills.
• Good in MS office and ERP relative modules.
• Physical Effort Regular and normal effort.
• Working Environment Normal office working environment.