Affiliate Manager

Job Title: Affiliate Manager (Retention)

Report to: Head of Lead Optimization

Working Hours: 08:30 to 17:00 (According to office hours)

Location: Lebanon

Who is INFINOX?

INFINOX is a global online CFD brokerage that offers clients the opportunity to trade the financial markets with industry-leading technology and a premium Customer Support. Our global presence means that we have offices in over 15 countries and are regulated in multiple jurisdictions. We are an award-winning firm driven by our culture of Integrity, Ambition, Inspiration and Excellence. We strive to compete in an ever evolving and challenging environment whilst ensuring our clients are valued and serviced at the centre of our business.

Role Overview

We are looking for an Affiliate Manager to drive retention strategies and strengthen relationships within our
affiliate-referred clients.

This role is responsible for building and maintaining long-term client relationships, proactively engaging clients to maximize satisfaction and lifetime value. The focus includes proactive relationship management, ongoing client communication, and timely resolution of inquiries to drive long-term retention and sustained business growth. The position requires close cross-functional collaboration with Customer Support, Trading Operations, and Payments to remove friction, accelerate conversion, and deliver exceptional service. 

Key Responsibilities

• Follow up with existing Clients. 
• Nurture client relationships through multi-channel communication.
• Implement effective retention strategies to reduce churn and boost lifetime value.
• Manage a high-value portfolio, identifying growth opportunities using industry insight.
• Upsell relevant products based on client behavior and preferences.
• Provide educational support to enhance clients' Forex trading skills.
• Serve as a primary contact for client inquiries and issue resolution.
• Maintain accurate records in the CRM system.
• Ensure all interactions comply with regulatory and internal standards
• Deliver a premium service to ensure client satisfaction.

Key Performance Indicators (KPIs)

• Consistently meet/exceed KPIs. 
• Uphold high standards of professional conduct in all client interactions.
• Complete assigned tasks within the required time frame and at a high standard.
• Foster strong working relationships with internal stakeholders.
• Cultivate trust and rapport with clients to enhance long-term relationships.

Essential Skills & Experience

• Fluency in Arabic (both written and spoken); English language is essential.
• Strong understanding of FX & CFD products.
• Experience in Sales and/or Premium Customer Support roles minimum 1 year.
• Self-motivated and target driven.
• Excellent communication and interpersonal abilities.
• Experience Proficiency in CRM and BI systems.
• Ability to adapt to change quickly and effectively.

Soft Skills

• Strong team player with a sense of individual responsibility.
• Problem-solving mindset with a proactive approach.
• Effective collaborator across departments.
• Eager to learn and absorb new information.
• Client-oriented with a commitment to build long-term relationships 

Additional Information

• Office-based role 
• Opportunity to attend industry events and network with clients.
• International team and dynamic work environment.
• Salary and commission.