Customer Service Agent
il y a 1 semaine
Respond to customer inquiries via phone, email, chat, or social media.
Resolve customer complaints in a timely and professional manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure smooth issue resolution.
Provide feedback and suggestions to improve customer experience.
Meet performance goals and service level targets.
Requirements:
- High school diploma or equivalent.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Proficiency with CRM systems and Microsoft Office tools.
High school diploma or equivalent. Proven experience in customer service or a related field. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and work in a fast-paced environment. Proficiency with CRM systems and Microsoft Office tools.
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