Customer Service Agent
il y a 1 semaine
DescriptionFunctions: Respond to incoming calls at AUB and AUBMC, ensuring a client-centric approach to uphold a professional image and foster positive experiences. Manages appointment scheduling and messages distribution across all clinics and services within the medical center. Support the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Department.Task Groups:Answer incoming calls following the service excellence standards using a predefined script in a professional, objective, warm, empathetic, positive, and responsive manner.Schedule, coordinate, and reschedule appointments as requested by the caller.Respond to emergency calls following established and preset procedures within a specified time frame.Create messages through Electronic Medical Record software related to outpatients requesting services from clinics or service departments.Make announcements on the Public Address System (PAS), as required, including activating emergency codes, fire announcements, or any approved announcements requested by the administration.Send messages to faculty/staff to inform them of calls, meetings, events, and emergency codes.Operate different services including room service, filing complaint documents, filling Long Distance Calls forms, and activating the MyChart Application. Perform other related duties as requested by the direct supervisor.Critical Competencies: Client Focus, Achievement Orientation, Organizational Awareness, Initiative, Communication Skills, Safety and Health Management, Problem Solving, Resource Management, Team Skills, Planning & Organizing, Information & Records Administration, Professionalism, Applied Technology, Computer Skills. Knowledge: Knowledge of customer service and customer satisfaction, terminology related to call centers and operations, and knowledge of Call Center policies and procedures.Minimum Education: Bacc IIExperience: years of experience preferable in customer service. Languages: Arabic and English (IET >/= 450). French is an asset. Computer Skills: Knowledge in the use of Microsoft Office Applications and related software as needed by the job.REPORTING CHANNEL / SUPERVISORY CHANNEL1st Level: Call Center Manager2nd Level: Director of Administrative and External AffairsJOB CHARACTERISTICS:Physical Effort: Little or No Physical EffortWork Schedule: Shift Basis and/or On-CallWorking Conditions: Normal
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Customer Service Agent
il y a 2 jours
Beyrouth, Beyrouth, Liban Presentail Temps pleinPresentail is a fast-growing food & retail technology company focused on delivering high-quality products with speed and reliability. We work closely with our stores and delivery teams to ensure an excellent customer experience every day.We are hiring a Dispatcher / Customer Service Agent to support daily store operations and ensure smooth order...
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Customer Service Agent
il y a 2 jours
Beyrouth, Beyrouth, Liban AUB Temps pleinDescriptionJOB SUMMARYRespond to incoming calls at AUB and AUBMC, ensuring a client-centric approach to uphold a professional image and foster positive experiences. Manages appointment scheduling and messages distribution across all clinics and services within the medical center. Support the mission and vision of the American University of Beirut Medical...
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il y a 2 heures
Beyrouth, Beyrouth, Liban Jobs for Lebanon Temps pleinCompany Description New Customer Service job vacancies soon in Lebanon - Remote. Mainly for university students and fresh graduates - also open for mid seniors. Experience not necessary but a plus. Multiple vacanciesDM if you or someone you know might be interestedFeel free to spread this postThanks Job Description x Qualifications x Additional...
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Beyrouth, Beyrouth, Liban Jobs for Lebanon Temps pleinCompany Description We are the distributors of Augustinus BaderCompany Name: via imperii Job Description We are seeking a motivated and customer-focused individual to join our team a Sales and Customer Service Representative. In this role, you will be the first point of contact for our customers, responsible for understanding their needs and providing...
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il y a 2 semaines
Beyrouth, Beyrouth, Liban Jobs for Lebanon Temps pleinCompany Description Dear applicants, "We Leaders" is the first program that combines three complementary courses "Leadership skills," "Event Management," and "Volunteering."The goal of volunteering is to encourage the participants to volunteer to gain experience, help the community, grow their connections, and create value. Leadership skills will allow them...
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il y a 2 semaines
Beyrouth, Beyrouth, Liban Jobs for Humanity Temps pleinCompany Description Jobs for Humanity is partnering with massoud to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.Company Name: massoudJob Description We are seeking motivated individuals for the roles of Waiters, Cashiers, and Call Center Operators at our Zouk and Fanar branches. These...
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il y a 2 semaines
Beyrouth, Beyrouth, Liban Global Blue Temps pleinResponsibilities Communication with customers in written and via phone with defined SLA (response time) and quality standardsKeeping records of customer´s interaction and contactsResearching required information using internal systems and resourcesCommunication and coordination with CS Team members, internal departments, and GB officesFollowing-up in...
