Collector

Description

Read Meter Indexes and populate the data into the handheld units (HHU) or the smart phones

Report encountered issues that prevent timely and accurate readings

Answer customers' questions about services and charges, or direct them to call the Call Center

Update the customer address and meter location information on the HHU

Inspect meters for unauthorized connections, defects, and damage such as broken seals

Report to the head of collection unit detected problems such as meter irregularities, damaged equipment, or impediments to meter access

Leave messages to arrange different times to read meters if are not accessible

Visit customers' to collect utility bills and report progress on the HHU

Leave notification slips of the next expected visit date, bill amount, collector name and telephone number, in which cases the customer is not available or not ready to pay the bill

Coordinate with the head of collection unit to revisit customers' as per the dates specified in the distributed notification slips

Perform weekly reconciliation of collected money with the received bills

Report any irregularities or problems with customers

Respond to customers' revisions and objections on the Bills, and in cases where the customers' are not satisfied by the response, direct them to register a complaint by calling the Call Center

Connect and disconnect utility services at specific locations and as directed by the head of Collection unit

Requirements

Technical or university degree

Advanced communication skills

Organization skills

Ability to work outdoors and under bad weather conditions 

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