Technical Support Coordinator

Coordinate Technical Excellence from Lebanon

Are you a technical support professional who loves solving complex problems and ensuring customer success? Do you want to take the next step in your career, moving from hands-on fixes to coordinating solutions for a global clientele?

Azurreo is a global leader in telecom and IT outsourcing. For over 15 years, we've been the trusted partner behind complex projects in 25+ countries, providing end-to-end solutions that help businesses thrive internationally.

We are looking for a Technical Support Coordinator to join our international Helpdesk team. This is more than just a support role; it's a central position where you will act as a bridge between our clients and internal technical teams. You will be the key to diagnosing issues, driving resolutions, and improving our processes—all from the comfort of your home in Lebanon.

Your Mission: Key Responsibilities

In this role, you will be the frontline hero for our international clients, ensuring their technical issues are resolved efficiently and effectively.

• Be the Voice of Support: Act as the primary point of contact for clients, managing technical inquiries via email, chat, and phone with professionalism and empathy.
• Diagnose & Troubleshoot: Investigate and resolve a wide range of technical issues related to networks, software, and servers (including DNS, SSL, FTP, VPN).
• Drive Issue Resolution: Take ownership of complex tickets, performing initial diagnostics and providing clear, detailed information to escalation teams for a swift resolution.
• Improve & Innovate: Collaborate with internal teams to identify recurring problems, propose long-term solutions, and help update knowledge base articles and documentation.
• Mentor & Guide: Share your knowledge and help mentor junior team members, fostering a culture of continuous learning.
• Enhance Client Satisfaction: Actively participate in projects aimed at improving the overall efficiency and quality of our Helpdesk services.

What You Bring to the Team (Requirements)

The Essentials:

• 1-2 years of professional experience in a technical support, helpdesk, or IT/telecom operations role.
• Solid understanding of networking concepts (TCP/IP, routing), server management, and software troubleshooting.
• Proficiency with ticketing systems (e.g., Zendesk, Jira) and the Microsoft Office suite.
• Full professional fluency in English and Arabic (both written and spoken) is mandatory.
• Based in Lebanon with a dedicated workspace and a stable, high-speed internet connection.
• A proactive, problem-solving mindset with excellent client communication and relationship-building skills.

What Will Make You Stand Out:

• Technical certifications like CCNA, CompTIA Network+, or ITIL.
• Hands-on experience with VoIP, 5G, SD-WAN, or cloud platforms (AWS, Azure).
• Proven ability to work autonomously, take initiative, and lead small projects.
• A strong analytical approach and a passion for learning new technologies.

Why You'll Love a Career at Azurreo

When you join Azurreo, you're not just filling a role—you're building a future. We invest in our people because they are our greatest asset.

• Fully Remote in Lebanon: Work from anywhere in the country with a flexible setup that supports your lifestyle.
• Accelerated Growth: We provide a clear career path with opportunities to advance.
• Global Impact from Day One: Work with a diverse, multicultural team and support high-profile international clients.
• Continuous Learning: Benefit from structured training, knowledge-sharing sessions, and support for professional development.
• True Work-Life Balance: Enjoy a competitive package including paid vacation, public holidays and remote-first environment.

Ready to Apply?

If you are a tech-savvy problem-solver based in Lebanon, ready to coordinate solutions on a global stage, we want to hear from you.

Please submit your CV and a brief cover letter explaining why you are the perfect fit for the Technical Support Coordinator role at Azurreo.