Sales and Operations Specialist

Olive Trade was founded in 2004, building on a centuries' old legacy of passion, craftsmanship and know-how in the olive culture and pressing in the terroir of Baino, in the Akkar region of Lebanon, with a full modernistic vocation.

We specialize in carefully crafted innovative olive-derived products, cured in the pure Mediterranean tradition with a contemporary twist.

We believe in preserving and spreading our cultural heritage through an unwavering commitment to the highest quality standards and most stringent international norms, a sustainable approach in full respect of the land and environment, a fair-trade practice in close collaboration with local farmers and cooperatives, a traceability throughout the supply chain…

Our activities cover the full spectrum of the value chain from farming, to harvesting, processing, packaging, storage, quality control, product development, marketing, retail and distribution.

Our product portfolio encompasses a comprehensive line up of terroir produce, featuring Souri Mono cultivar premium, organic, conventional and infused extra virgin olive oils, alongside a wide selection of tasteful appetizers, emblematic condiments and spices, exotic delicacies, and natural olive oil cosmetics… under distinctive exclusive brands, Zejd, Mediterranean Olive Drops and Zeytna, tailored to high end, mainstream and ethnic markets.

Our specialized services offering includes private label packing, olive oil processing and olive oil trail.

Our flagship store, House of Zejd, designed to create an immersive experience in the exclusive universe of our coveted brand Zejd, and opened in Beirut, is a franchise-ready concept.

We strive to further expand our global market reach – already present in different territories worldwide - through a strong focus on export and operations in Lebanon and Greece.

For more information

Based at House of Zejd, the Sales and Operations Specialist is responsible for direct and indirect sales activities, extending courteous and professional service to Olive Trade customers. The position entails attending to the different retail store functions and handling the associated general operations.

Duties and Responsibilities

Daily routine:

• Performs the daily opening and closing of the shop.
• Maintains a clean and neat environment both inside and outside premises.
• Maintains brand integrity through eye-catching displays within the store using visual merchandising practices.
• Opens and closes cash registers, performs tasks such as counting money, separating charge slips, coupons, and vouchers, balances cash drawers.

Sales:

• Articulates brand values, product range positioning and messaging.
• Maintains knowledge of current sales and promotions, policies regarding payments and exchanges
• Follows the daily/monthly targets and works closely and efficiently towards meeting them.
• Processes transactions quickly and accurately on the system
• Ensures customer satisfaction and quality of service at all times and report any discrepancy.
• Watches for and recognizes security risks and thefts, and knows how to prevent or handle such situations, escalates to GM when needed.

Retail sales

• Greets customers and conveys efficient and welcoming service. Recognizes regular customers.
• Provides customers with an enjoyable shopping experience.
• Communicates product information and differentiation, advising on product use case, tasting tips and recommended associations.
• Ensures customer loyalty by collecting the customer's information and entering it into the client database.
• Computes sales prices, total purchases and receives and processes cash or credit payment.
• Closes the sale by thanking the customer and encouraging him to come back
• Follows up on customer special requests and provides timely after sales service as applicable.

Online/Offline sales

• Receives online/offline customer orders and processes them in a timely efficient manner.
• Logs the orders on the system.
• Raises purchase orders as applicable (subject to GM's approval) and follows-up on delivery status.
• Organizes and fulfills customer deliveries in-shop or through 3PL company.
• Processes billing invoices, receipts and collects payments.
• Monitors customer relationship service: timely delivery /on-time payments etc…

Stock management:

• Ensures proper security control and consistency of stock in the store.
• Monitors inventory and performs regular stock count; manual count and system count.
• Maintains adequate stock levels through timely stock replenishment.
• Handles product arrivals from reception to storage to stock entry…
• Receives raw materials and packaging supplies and dispatches them to the manufacturing facility.
• Maintains the orderliness, cleanliness and tidiness of the storage area.

Operations:

• Enters supplier invoices and associated expenses on the system on daily basis.
• Generates end-of-month statements of accounts and sends them to customers.
• Follows-up on accounts receivables and arranges for payment collection.
• Generates end-of-month inventory reports.
• Generates weekly suppliers' statements of accounts and sends them to the GM
• Processes supplier payments based on GM pre-approval.
• Coordinates timely product sourcing and escalates purchase orders.
• Generates end-of-month reports (P&L, VAT returns, …)
• Updates the price list regularly based on GM guidelines and reflects the refreshed prices on the system, shelf and website.

In-shop activities:

• Organizes and animates tasting experiences.
• Hosts marketing activities, shootings, special events and fairs
• Creates evolving shop decoration themes.
• Fashions seasonal promotions and gift boxes
• Maintains an inviting and welcoming shop atmosphere.
• Implements brand loyalty program.

Education:

• High school diploma is a must; BS or equivalent is preferable.

Experience:

• Minimum 2 years of experience in retail sales

Computer literacy:

• Point of Sales, computer and other general office equipment.

Languages:

• Fluent verbal and written command of English, Arabic and French (preferably)

Soft skills:

• Punctuality and reliability
• Professional and positive attitude (smiling, outgoing …)
• Multi-tasking capability
• Good negotiation skills
• Discretion in clients' interactions and strict confidentiality in business matters 
• Strong communication skills and sense of customer service
• Presentable outlook in line with the brand grooming standards

Location:

• Living in Grand Beirut area