Operational Leader

il y a 2 semaines

Beirut, Liban beBeeLeadership Temps plein 800 000 £LB - 1 200 000 £LB
Job Title: Branch Supervisor

We are seeking an experienced and skilled Branch Supervisor to oversee daily operations and ensure smooth financial transactions.

This role is ideal for individuals who have a solid understanding of digital wallets, financial services, or fintech operations and possess excellent leadership, communication, and conflict resolution skills.

The successful candidate will be responsible for supervising a team of cashiers, monitoring cash flow, enforcing internal controls, and ensuring exceptional service delivery.

Main Responsibilities:

  • Supervise and coordinate the daily activities of cashiers to ensure efficient and compliant operations.
  • Review, authorize, and monitor high-value transactions and cash limits.
  • Continuously monitor agent's digital vs physical currency to ensure continuity as per predefined procedures.
  • Ensure proper implementation of cash handling procedures and KYC/AML guidelines.
  • Monitor cash flow, perform end-of-day cash reconciliation, and prepare daily branch financial summaries.
  • Train, coach, and evaluate cashier staff to ensure high performance and adherence to company standards.
  • Act as the first point of escalation for cashier-related issues or customer disputes.
  • Conduct spot checks, audits, and risk assessments on cashier operations and records.
  • Report discrepancies, fraud risks, or operational concerns to the Branch Manager or Treasurer.
  • Maintain accurate records of branch cash position, transaction logs, and staff schedules.
  • Ensure proper functioning of cashier systems, POS machines, and other operational tools.

Requirements:

  • Bachelor's degree in Business Administration, Finance, or related field preferred.
  • Experience in teller/cash handling roles, including 1+ year in a supervisory or team lead position.
  • Solid understanding of digital wallets, financial services, or fintech operations.
  • Strong leadership, communication, and conflict resolution skills.
  • Excellent numerical accuracy and attention to detail.
  • Familiarity with compliance, AML, and financial control frameworks.
  • Proficiency in POS, cashier software, and office tools (Excel, CRM systems, etc.).

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