Customer Service
il y a 3 semaines
Job Purpose:
The Customer Service will serve as Colortek's specialist in decorative finishes by working, interacting and building relationships with painters, design professionals and homeowners by utilizing the Showroom and ensuring it properly represents the brand.
Key Accountabilities:
- Develop and maintain knowledge base of Colortek's decorative & architectural product lines, solution paints, color collections, along with their appropriate usage & applications.
- Offer tailored advice and consultancy to painters, design professionals and homeowners in relation to color matching and product selection.
- Conduct site visits to homeowners and commercial spaces and advise on decorative finishes while maximizing sales.
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
- Understand and support Colortek's corporate mission, as well as the Company's marketing and sales targets.
- Offer applicable product information and product data sheets to customers.
- Maintain clean and neat showroom appearance.
Skills, Knowledge and Experience required:
- Strong customer service competencies a must (showroom experience a plus).
- BA degree in Interior Design required.
- Knowledge of AutoCad & 3DMax is a plus.
- Working knowledge of personal computers/software (Microsoft Office & Outlook).
- Excellent interpersonal, communication, listening and public speaking skills.
Location:
Maameltein
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