Operations Manager
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- Previous experience working in a digital marketing, creative, social media, communications, or similar agency is mandatory.
- Experience in agency operations, project operations, resource management, or delivery operations is required.
- This role is specifically focused on the operational environment of a marketing agency; candidates from non-agency operations backgrounds will not be considered.
- Must be available to work the evening/PM shift, when required, in alignment with the EST time zone. Responsibilities Agency Operations
- Improve operational efficiency, processes, and ways of working across the agency.
- Identify operational challenges, bottlenecks, and opportunities for improvement.
- Support department leads in resolving cross-functional operational issues.
- Help ensure clear processes, accountability, and effective collaboration across teams. Resource & Workflow Support
- Support effective resource planning and coordination across teams.
- Monitor capacity and utilization to help identify potential operational challenges.
- Support teams in maintaining efficient workflows and meeting key priorities. Systems & Reporting
- Optimize the use of the agency's operational tools.
- Monitor key operational metrics and prepare regular reports.
- Use data and insights to identify inefficiencies and support better decision-making. Process Improvement & Automation
- Develop and improve SOPs, processes, and operational standards.
- Identify opportunities to streamline and automate repetitive processes.
- Explore and implement AI and technology solutions that improve productivity and efficiency. Cross-Functional Operations
- Work with department leads to improve coordination and communication between teams.
- Support cross-functional operational projects and initiatives.
- Help ensure operational priorities remain aligned with business objectives. Continuous Improvement
- Track key operational KPIs and identify areas for improvement.
- Recommend and implement initiatives that improve efficiency, productivity, and scalability.
- Continuously evaluate how the agency operates and identify opportunities to do things better.
Requirements:
- 4+ years of experience in a digital marketing, creative, social media, communications, or similar agency.
- Experience in Operations, Account Management, Marketing, Social Media, Project Management, or a similar agency role with strong operational responsibilities.
- Strong understanding of agency workflows, client delivery, resource coordination, and project management.
- Experience in Asana or similar project management platforms.
- Strong analytical, organizational, and problem-solving skills.
- Highly organized with excellent attention to detail.
- Strong communication and cross-functional collaboration skills.
- Proactive, detail-oriented, and highly organized, with the ability to manage multiple priorities.
- Fluency in written and spoken English.
- Must be available to work the evening/PM shift, aligned with the EST time zone.
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