Customer Service

منذ 2 أسابيع

Beirut, BA, لبنان Client of hirelebanese دوام كامل
1. Supervise, monitor, coach and support customer service team performance and activities. 2. Ensure all incoming and outgoing customer communications are timely, courteous and effective. 3. Resolve escalated complaints and/or report to concerned manager. 4. Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, social media). 5. Regularly audit customer database to identify and deactivate inactive or duplicate customers, helping maintain accurate reporting and route planning. 6. Serve as the communication bridge between customer service and Sales and Distribution teams. 7. Generate and analyze reports on complaint trends, sales, subscription, customers transactions, etc 8. Support the activation of new subscriptions by verifying details, ensuring no duplication of customers is done. 9. Support in sourcing and contacting of new customers, local and international. 10. Manage tenders and quotations with concerned parties, ensuring complete documentation and accurate information submission. 11. Monitor team performance including response time, first call resolution time, and average handling time. 12. Collaborate with other departments to ensure a continuous customer experience. 13. Stay up to date on company policies, procedures, and product/service offerings and ensure team follow same.