Crushing Equipment Field Service Technician

Forget the standard desk job—Superior is looking for someone ready to jump in and get to work with an amazing team. Superior Industries is hiring a Crushing Equipment Field Service Technician who pairs heavy-duty mechanical and electronic troubleshooting skills with a relentless 'taking care of business' attitude. In this role, you won't just be fixing complex aggregate crushing machinery; you’ll be a core part of a dynamic crew that works hard, supports each other, and puts safety first on every single job site. If you’re a proactive team player ready to deliver outstanding support to our customers, we invite you to apply today Primary Responsibilities for a Crushing Equipment Field Service Technician: Crushing Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair crushing equipment, managing warranty work, annual inspections, and emergency calls. Remote Technical Support & Call Management: Serve as a primary technical resource by answering customer service center calls. Troubleshoot, define, and resolve complex issues over the phone, and seamlessly escalate unsolved issues to the appropriate internal staff. Documentation & Continuous Quality Improvement: Maintain accurate field reports and log detailed, chronological notes into the CRM software. Launch internal quality cases to establish long-term solutions, communicating root causes, corrective actions, and product improvements back to engineering and product management. Safety & Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date. Relationship Building & Training: Foster strong internal relationships with engineering, operations, and sales to ensure excellent internal customer service. Train dealers, clients, and teammates on an as-needed basis to ensure a seamless, high-quality customer experience. Travel, Logistics & Communication: Travel up to 75% domestically (with potential international travel). Efficiently manage your schedule independently, communicate transparently with the Field Service Manager to maintain a healthy work-to-home life ratio, and report tool or repair needs promptly. Employee Benefits Weekly paycheck Boot reimbursements up to $125 Medical insurance
- Covers 75% of premiums Dental and vision insurance Company paid life insurance 401K retirement account with 5% company match Employees can retain their own SkyMiles for travel Core Qualifications & Key Competencies Technical & Mechanical Mastery Diagnostics & Repair: Exceptional mechanical aptitude with a proven track record in complex troubleshooting and hands-on machinery repair. Electronics & Systems: Proficient in electronic diagnostics combined with strong computing skills for modern equipment software. Technical Blueprinting: Skilled in reading, analyzing, and applying complex electro-mechanical schematics and system diagrams. Heavy Equipment Comfort: Highly confident operating in, on, and around industrial-grade heavy machinery. Sector & Application Experience Processing Equipment: Direct, practical experience in the heavy industrial sector; hands-on familiarity with crushing, screening, conveying, and washing systems is strongly preferred. Professional Standards & Communication Client-First Mindset: Driven, team-focused professional committed to high work standards and delivering top-tier service on every job site. Effective Communication: Clear, concise written and verbal articulation suited for technical team collaboration and client-facing interactions. Prerequisites & Credentials

Education:
High School Diploma or GED required; specialized trade or technical school background strongly favored. Driver’s License: Active, valid State Driver’s License required. Traits of Our Successful Employees Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships Attention to detail Exhibition of good communication skills when working with fellow employees Willingness to help out where needed

Location:
Candidates must be based in the United States. Please note that this position is not eligible for visa sponsorship.